Onslow Ward

Onslow Ward

Specialist cancer care

Onslow Ward

A Healthcare Assistant wearing a light blue uniform is looking at the camera and smiling, pictured from the waist up. The background is a blurry ward, with a patient lying in a bed, out of focus.

Contact Onslow Ward

Ward phone: To speak with a member of our ward team, call 01483 406 858 or 01483 571 122, ext 6860

Location: Level F, West Wing, Royal Surrey County Hospital, Guildford.

Ward sister/s in charge: Claudia Catelo-Kepa and Jannine Caronan

About Onslow Ward

Onslow Ward is a 34-bed specialist unit providing expert and compassionate care for people with cancer. We deliver patient-centred care that manages symptoms, supports our patients through treatment, and focuses on their comfort and quality of life.

As a major referral hospital for cancer care, we care for patients from all across the south east and even nationally, to provide:

  • Inpatient chemotherapy treatment.
  • Expert symptom management for cancer and treatment side effects.
  • Specialist care for haematology conditions.
  • Compassionate end-of-life care.
  • Consistent, comprehensive inpatient cancer care with Wisley Ward.

Your care team

Patients benefit from the support of a ward-based consultant oncologist, a palliative care team and specialist healthcare professionals including a physiotherapists, occupational therapists dieticians and nurses.

Working collaboratively, we provide compassionate, round-the-clock care focused on managing symptoms, supporting treatment, and ensuring our patients’ comfort and wellbeing needs are met. 

Learn more about our ward teams and their roles.

Visiting information

Visiting hours

  • 12-8pm daily.

Visitor guidelines

  • Up to two visitors per patient at any one time.
  • Children under 10 years old are not allowed to visit adult wards, unless there are exceptional circumstances.
  • When you arrive, please check in with a member of ward staff before visiting your loved one.
  • If you are visiting a patient receiving end-of-life care, we will aim to accommodate more visitors, usually up to four people a day, but this may vary depending on ward pressures. The matron or nurse in charge will provide more information when needed.
  • Read and follow our infection control guidelines (see below).

Help keep our patients safe and well

Please don’t visit if you have:

  • Any signs of infection.
  • Had diarrhoea, vomiting or symptoms of flu in the last 48 hours.

While visiting a patient, please:

  • Do not bring flowers.
  • Use the public toilets (not the ones on the wards – they are for patients only).
  • Don’t eat at bedsides.
  • Do not touch patient’s wounds bandages/dressings or medical equipment.

Before you visit, please read and follow our infection control information guidelines, which help protect our patients from germs.

Getting to Onslow Ward

Online map

You can use our online map to navigate around our site. Head to the West Wing, where you will find stairs and lifts to our ward floors A, B, F and G.

What Three Words

flap.lime.erase – this will take you to the West Wing lift/stairs lobby. 

Directions from the hospital main entrance

  • Walk straight ahead past the reception desk on your right.
  • Continue past M&S on your left until the corridor becomes a T-junction.
  • Look for the hospital map on the wall directly in front of you (this can help if you get lost).

Head to the West Wing:

  • Turn left towards the West Wing.
  • Walk along the corridor, continuing past the Pharmacy on your right, until you come to Outpatients 5.
  • Turn right, taking the corridor opposite Outpatients 5.
  • Walk past the Chapel on your right, and you will immediately reach the stairwell/lift lobby also on your right.

To reach Level F:

  • Take either the lift or the stairs to level F (one floor up from the main entrance level).

Final step: 

  • Follow the ward signs on Level F to reach Onslow Ward.

Getting to Royal Surrey and Parking

For information about getting to our site and parking, visit the Getting to Royal Surrey County Hospital page.

Questions or concerns

First point of contact: Speak to the ward nurse in charge – we want patients to feel informed and comfortable during their stay.

If you still have questions: Ask to speak with the ward matron.

Concerned about a change or deterioration in a patient’s condition? Alongside speaking to ward staff, you can also contact the Critical Care Outreach Team through Call 4 Concern.

Complaints and support: Contact our Patient Advice and Liaison Service (PALS) for confidential, impartial advice and support.