The Patient Advice & Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses the Trust's services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.
The PALS team aims to help patients, carers, staff and the public by:
If you have a problem or concern you should tell somebody on the ward or relevant department as soon as possible e.g. doctor, nurse, receptionist, ward sister or matron
If you remain concerned or the problem is not resolved please contact the trusts PALS team who will help you.
Monday to Friday 0900 -1500 hours except bank holidays.
The PALS office is situated in the main entrance foyer of the hospital opposite the reception desk / next to the Royal Mail post box.
The team can be contacted on their direct telephone number 01483 402 757 or internally on 2059 / 2445.
We try to answer all calls in person, but if all our staff are busy with patients, you may get a voicemail message, please leave a message and we will call you back. You can call outside normal working hours; we aim to return your call within 24 hours or the next working day. If you need urgent advice outside of PALS opening times, you can contact the main hospital switchboards and ask to speak to the site manager.
Please email the PALS team on rsc-tr.PALS@nhs.net.
You may also write to the PALS service at Royal Surrey County Hospital, Egerton Road, Guildford GU2 7XX, or email us using the contact form below.