The Accessible Information Standard is a new legal requirement that will be implemented across the NHS from July 31, 2016. It requires Royal Surrey County Hospital to make sure that patients and service users who have information or communication needs relating to a disability, impairment or sensory loss receive support in accessing information they need. This will provide our patients the independence to make decisions about health, care and treatment.
The hospital wants to improve the way in which we communicate with our patients. If you need support in reading, receiving and understanding the information the hospital needs to share with you during your care and treatment, please let us know.
Your communications preferences will be added to your healthcare record to helps us ensure that we respect your wishes and communicate with you using your preferred communication method.