Get in touch with Royal Surrey

If you can’t find the number you are looking for, please contact our switchboard on 01483 571 122. The team will be happy to help.

Our address is: 

Royal Surrey County Hospital
Egerton Road
Guildford
Surrey
GU2 7XX*

*Please note, the post code will take you to the rear of the hospital on sat navs. To come to the main entrance, please continue straight at the traffic lights onto Gill Avenue and follow the road signs for the car park entrances.

Outpatient appointments

Our Outpatient Appointment Centre is open Monday to Friday, between 8.30am to 5.30pm (excluding bank holidays).

If you need to change or cancel your appointment please give us as much notice as possible so that we can offer the time to another patient.

You can call us on 01483 464 002 or email us at rsc-tr.OPDApptCentre@nhs.net.

Relatives' Office

You can contact our Relatives' Office on 01483 303 361 to discuss any hospital bereavements.

St Luke's Cancer Centre

Oncology Outpatients
01483 406 761

Radiotherapy Reception
01483 406 600

Radiotherapy Booking Office
01483 571 122 ext. 6632/2570

Radiotherapy Private Patients
01483 571 122 ext. 6530

Nuclear Medicine Reception
01483 406 700

Chemotherapy Outpatients
01483 406 787

Chilworth Day Unit
01483 571 122 ext. 6842

Onslow Ward
01483 406 858 or 01483 406 859

Comments, Complaints and Compliments

We welcome and value your feedback on our services as we recognise that this helps us to identify those aspects of our service where we can improve.

Formal complants 

Formal complaints must be made in writing to the complaints team. You can do this by emailing rsc-tr.Complaints@nhs.net or writing to the Chief Executive, Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XX.

Please do not send formal complaints to the PALS team. 

Patient Advice and Liaison Service (PALS) 

Our Patient Advice and Liaison Service (PALS) provides support and advice to patients, their families and friends.

They can help address any concerns about the service provided by the Trust in the “here and now”.

The office is open from 9.00am to 3.00pm, Monday to Friday and closed on bank holidays.

To speak to a member of the PAL’s team, please call 01483 402 757.

Alternatively, you can email the team at: rsc-tr.PALS@nhs.net.

Freedom of Information Disclosure Log

Before sending us a new request, please search our disclosure log and archives in case we have already answered it for someone else.

Please be aware that although the information on this page was accurate at the time of publishing, unless the timelines of our response correspond with your information request, it may not now be, and should not be relied upon. This includes any links to external contacts which were valid at the time of publication.

Patient Transport

If you are eligible for and need to arrange patient transport, please contact SCAS (South Central Ambulance Service) on telephone number 0300 123 9840.

Press and media enquiries

Members of the Press can contact the Press Office team on 01483 408 337 (Monday to Friday, 9.00am to 5.00pm) or via email at: rsch.pressoffice@nhs.net.

For urgent media requests out of office hours, please call switchboard 01483 571 122 and ask to speak to the on-call director.

Royal Surrey Charity