Emergency Department (A&E) alternatives

Need medical help in a hurry? 

If you need urgent care that isn’t an emergency, the below services may be able to help you more quickly than our Emergency Department. 

NHS 111

If you’re unsure which NHS service you need, use NHS 111. You will be asked about your symptoms and given advice on how best to care for your need or directed straightaway to the best service for you in your area.

NHS 111 can: NHS 111

  • tell you if you need to go to an Emergency Department 
  • book an appointment for you to see a GP out of normal working hours 
  • book an appointment for you to see an emergency dentist 
  • help you speak to someone who can provide mental health support 
  • book you into another NHS service 
  • arrange for you to pick up medicine at a pharmacy near you 
  • give you self-care advice 
  • send an ambulance if you need one 

Calls to NHS 111 are free from mobiles and landlines. You can also access the service online at 111.nhs.uk.


URGENT TREATMENT Urgent Treatment Centres and Minor Injury Units

You do not need an appointment for these services and wait times are often much shorter than in hospital emergency department. Centres in our local area are:

Haslemere Minor Injuries Unit is part of Royal Surrey NHS Foundation Trust. It is open 8am-5pm seven days a week (including most bank holiday) and is for adults and children over two years of age. It is led by our team of Nurse Practitioners who can assess, diagnose and treat patients with minor injuries. They can treat wounds, minor burns, suspected broken bones, minor eye injuries, minor head injuries, bites and stings. Find out more about what injuries we can treat on our Haslemere Hospital webpage.

Woking Walk-in Centre is a nurse-led centre for non-emergency, urgent care where you can get treatment for minor illness and injuries. It is open 8am to 8pm seven days a week (including bank holidays). Address: Woking Walk-in Centre, Heathside Road, Woking, Surrey, GU22 7HS. Telephone: 01483 846209.




Pharmacists are expert in many aspects of healthcare and can offer advice on provide on-the-spot medicines for a wide range of long-term conditions and common illnesses such as stomach upsets, coughs and colds, cystitis and emergency contraception. You don’t need an appointment and many have private consultation areas, so they are a good first port of call. Your pharmacist will say if you need further medical attention.

You can find a pharmacy near you on the NHS website



gp GP services including out-of-hours GP services

GP surgeries assess, treat and manage a wide range of health problems. They also provide health education, give vaccinations and carry out simple surgical procedures. Your GP will arrange a referral to a hospital specialist should you need it.

If you haven’t got a GP You can find the GPs near you by clicking here. You can pick up a registration form at the practice, or you can download it from GOV.UK.