Urgent Treatment Centre (UTC) – Haslemere Hospital

The Urgent Treatment Centre, formerly the Minor Injuries Unit, is for adults and children over aged one year and above.

It is run by our team of skilled emergency (nurse/paramedic) practitioners and doctors who can assess, diagnose and treat patients with a wide range of minor injuries and illnesses.

This is a walk-in service. We do not have an appointments system, although you can call 111 for advice and a time slot to attend.

Waiting times vary. We aim to see people within three hours.

Watch our team explain what we treat (1:27) or scroll down for the full list.

How to find us

Location: Haslemere UTC, Church Lane, Haslemere, GU27 2BJ.

Opening hours: Open daily 8am–5pm (last new patient booking at 4pm).

Phone: 01483 956 524

We can treat injuries and illnesses that have occurred within the last two weeks such as

  • Strains and sprains
  • Suspected broken limbs
  • Minor head injuries
  • Minor scalds and burns
  • Skin infections and rashes
  • Eye problems
  • Feverish illness in adults
  • Feverish illness in children
  • Abdominal pain
  • Emergency contraception

We are unable to treat

  • Serious life threatening injuries or severe illness (call 999 or visit your closest hospital emergency department for these).
  • Ongoing injuries or conditions lasting more than two weeks.
  • Head injuries, falls or trauma with any loss of consciousness.
  • Toothache.
  • Mental health problems.
  • Pregnancy related problems.
  • Vomiting and diarrhoea.
  • Overdoses and alcohol related problems.
  • Children under one year old.

In a medical emergency, call 999

This is not a 24/7 service. The service is not suitable for severe or life-threatening problems. If you require emergency medical attention or assistance, please call 999/Ambulance.

Before you visit

We recommend calling NHS 111 first. They can:

  • Advise which service is right for you.
  • Book you a time slot to reduce waiting times.
  • Suggest self-care options.
  • Arrange a community pharmacist appointment (who can prescribe).
  • Help you book a GP appointment.
  • Direct you to the Emergency Department if needed.

Walk-ins welcome – you'll be triaged and seen according to clinical priority. We may redirect some patients to more appropriate community services.

Waiting times

We are a very busy unit and have recently transitioned to an Urgent Treatment Centre. We expect we will become more busy while we work to support a wider range of conditions, and we appreciate your support during this process. We aim to see patients all within four hours. Some patients may be redirected to more appropriate services within the community.