In-person appointment

Your in-person appointment

If your appointment letter confirms you are attending in person, here is what you need to know before you arrive.

You will be seen by one of our consultants or a member of their team, which may include resident doctors, nurses or allied health professionals. If you are not seen by the consultant named in your letter, please be assured that whoever you see will be fully familiar with your case.

There is sometimes a medical or nursing students present during consultations. If you would prefer them not to be there, just let any member of the team know and we will arrange it.

Getting to our hospitals

You can find information about getting here, parking and public transport on our Getting here webpage.

In-person appointment checklist

Check you know where your appointment is - use our online map if you are attending our Guildford site, or visit our Haslemere, Cranleigh or Milford web pages.
Your appointment letter, which you can find on the NHS App or you may have received through the post - you don’t need it to be seen, but it has useful contact details in case you need them.
Bring a list of any medicines you're taking - including prescriptions and anything you've bought yourself. Bring the packets or a photo if you can. You can find the list of medicines on the NHS App under Prescriptions.
Allow extra time for parking, as our car park can get very busy. Visit our Getting here page for information about parking.
Arrive on time. If you are running late, call the number on your letter.
Check in at the self-check-in kiosk or reception desk when you arrive.

Creating a record of your appointment

Your clinician may use secure AI technology, known as ambient listening technology, to assist with note taking. This helps to make sure we can record information about your care clearly while fully focusing on our conversation with you. You can opt out by letting your clinician know.

Support during your appointment

You're welcome to have someone with you, such as a carer, family member or friend.

If you have any accessibility, communication or cultural needs, please let the service know before your appointment. We can arrange interpreters for language, British Sign Language, combined sight and hearing loss, lip speaking, and other communication needs - please give us at least 10 days' notice so we can make the necessary arrangements.