Your video appointment

Our video appointments are available to patients whose doctor or nurse has recommended them for this type of appointment. You will get the same high standard of clinical care, while saving time and avoiding parking and travel issues.

We use NHS Attend Anywhere for our video appointments, a confidential national service. Use the link below to start your video consultation.

💻Start your video consultation (opens new window).

For your video appointment, you’ll need:

  • A desktop computer, laptop, smartphone or tablet - make sure that it has a camera, microphone and speakers or headphones. 
  • A reliable connection to the internet. A good way of testing this is to watch a video online using, for example, YouTube.
  • A Google Chrome or Microsoft Edge web browser, for Windows or Android devices. For Apple devices, you’ll need the Safari browser. 
  • A private, well-lit space where you can hold your video consultation without being disturbed.
  • To test your equipment before your video appointment (opens new tab).

How video appointments work

  1. We’ll send you details of your appointment date and time in your appointment letter. 
  2. Five minutes before your appointment is due to start, join your Attend Anywhere appointment (opens new window).  
  3. The system will run through some checks, such as connection speed and microphone checks. You will be asked for your name, phone number and date of birth.
  4. You will then go into the video room, where you wait for your clinician to join you for your appointment, which will then go ahead as normal. 
  5. When your appointment has finished, use the end button at the top of your screen.

Having problems?

  • Visit the Attend Anywhere website for troubleshooting advice (opens in new tab).
  • If you have any connection problems, simply click the refresh button at the top of the screen. This restarts the call exactly where you left it.
  • If we are unable to have your video call for any reason - including internet connection issues - we will call you on the number on your patient record. Please make sure your contact detail that we have are up to with at the time of your appointment.

Support during your appointment

You're welcome to have someone with you, such as a carer, family member or friend.

If you have any accessibility, communication or cultural needs, please let the service know before your appointment. We can arrange interpreters for language, British Sign Language, combined sight and hearing loss, lip speaking, and other communication needs - please give us at least 10 days' notice so we can make the necessary arrangements.

Creating a record of your appointment

Your clinician may use secure AI technology, known as ambient listening technology, to assist with note taking. This helps to make sure we can record information about your care clearly while fully focusing on our conversation with you. You can opt out by letting your clinician know.

After your appointment

Find out what to expect after your appointment by reading the information on our outpatients webpage.

If you don’t want a video or telephone appointment

You can still choose to come to the hospital instead of your video or telephone appointment, but you must let us know at least 24 hours before your appointment. This may involve us changing your appointment so do not attend in person without confirming, as you may not be able to be seen.

You can also return to having in-person appointments after a video or telephone appointment if you wish.

Contact the number on your appointment letter if you wish to change your appointment to be in person.

Protecting your data and privacy

  • Attend Anywhere is a national secure online service that is completely confidential.
  • The personal details you provide to access your appointment are not stored.
  • No part of your online video appointment is recorded or digitally stored.
  • The medical outcomes of the appointment are recorded and stored as part of your NHS patient records within your hospital patient administration system.