Clandon Ward

Clandon Ward

Specialist head and neck surgery and cancer care

Clandon Ward (image)

A male nurse stands next to a female nurse, head and shoulders, smiling at the camera with the ward in the background

Contact Clandon Ward

Ward phone: To speak with a member of our ward team, call 01483 464 067.

Location: Floor C, the East Wing, Royal Surrey County Hospital, Guildford.

Ward sister in charge: Reena George, Senior Sister

About Clandon Ward

Clandon Ward is a 29-bed unit and the Regional Centre for Head and Neck Cancer. We provide specialist care for patients undergoing Oral and Maxillofacial surgery, and Ear, Nose and Throat (ENT) surgery. We are committed to delivering expert, patient-centred care for those with complex head and neck conditions.

Our services:

  • Specialist treatment for head and neck cancer patients.
  • Expert care for Oral and Maxillofacial surgery and ENT procedures.
  • Emergency admissions for patients with Maxillofacial or ENT conditions requiring inpatient care.
  • ENT treatment room for same-day assessments and minor procedures (often via GP referral)
  • Collaborative care with the Emergency Department and surrounding hospitals

Your care team

We have a multidisciplinary team of experienced healthcare professionals, including specialist consultants, junior doctors, specialist nurses, healthcare assistants, and allied health professionals as required.

Working collaboratively, we provide compassionate, round-the-clock care focused on your recovery and wellbeing.

Learn more about our ward teams and their roles. 

Visiting information

Visiting hours

  • 12-8pm daily.

Visitor guidelines

  • Up to two visitors per patient at any one time.
  • Children under 10 years old are not allowed to visit adult wards, unless there are exceptional circumstances.
  • When you arrive, please check in with a member of ward staff before visiting your loved one.
  • If you are visiting a patient receiving end-of-life care, we will aim to accommodate more visitors, usually up to four people a day, but this may vary depending on ward pressures. The matron or nurse in charge will provide more information when needed.
  • Read and follow our infection control guidelines (see below).

Help keep our patients safe and well

Please don’t visit if you have:

  • Any signs of infection.
  • Had diarrhoea, vomiting or symptoms of flu in the last 48 hours.

While visiting a patient, please:

  • Do not bring flowers.
  • Use the public toilets (not the ones on the wards – they are for patients only).
  • Don’t eat at bedsides.
  • Do not touch patient’s wounds bandages/dressings or medical equipment.

Before you visit, please read and follow our infection control information guidelines, which help protect our patients from germs.

Getting to Clandon Ward

Online map

You can use our online map to navigate around our site. Head to the East Wing, where you will find stairs and lifts to our ward floors A, B, C, D and E.

What Three Words

rise.local.copper – this will take you to the East Wing lift/stairs lobby. 

Directions from the hospital main entrance

  • Walk straight ahead past the reception desk on your right.
  • Continue past M&S on your left until the corridor becomes a T-junction.
  • Look for the hospital map on the wall directly in front of you (this can help if you get lost).

Head to the East Wing:

  • Turn right towards the East Wing.
  • Walk along the corridor until you come to the Intensive Care Unit (ICU) doors. 
  • Turn right just before the ICU doors (do not enter the ICU).

To reach Level C:

  • You will now find the East Wing lifts on your left and the East Wing stairs on your right.
  • Take either the lift or the stairs to Level C (one floor up from ground level).

Final step: 

  • Follow the ward signs on Level C to reach Clandon Ward. 

Getting to Royal Surrey and Parking

For information about getting to our site and parking, visit the Getting to Royal Surrey County Hospital page.

Questions or concerns

First point of contact: Speak to the ward nurse in charge – we want patients to feel informed and comfortable during their stay.

If you still have questions: Ask to speak with the ward matron.

Concerned about a change or deterioration in a patient’s condition? Alongside speaking to ward staff, you can also contact the Critical Care Outreach Team through Call 4 Concern.

Complaints and support: Contact our Patient Advice and Liaison Service (PALS) for confidential, impartial advice and support.