Hindhead Ward

Hindhead Ward

Specialist elderly ward

Hindhead Short Stay Unit

Hindhead Short Stay Unit

Contact Hindhead Ward

Ward phone: 01483 406 770

Location: Floor D, the East Wing, Royal Surrey County Hospital, Guildford.

Ward Manager: Doreen Ting

Matron: Laura Treacy

About Hindhead Ward

Hindhead Ward is a 30-bed unit specialising in the care of older patients with frailty or dementia. The ward holds the Quality Mark for Elder-Friendly Hospital Wards, recognising our commitment to excellent care for patients aged 65 and above. 

Our services:

  • Tailored care plans addressing each patient's emotional, physical and psychological needs.

  • Close collaboration with carers to ensure patients continue to benefit from familiar support during their stay. Please speak to a member of our team or visit our carers' noticeboard to find out what support is available.

  • Patient-centred care through the use of Carers' Conversations, John's Campaign, and This is Me passports, ensuring patients and their families remain at the centre of decision-making. 

Your care team

Our team includes doctors, nurses, physiotherapists, occupational therapists, case managers and social services professionals. Working collaboratively, we provide compassionate, round-the-clock care that is person-centred and tailored to the needs of each individual patient.

Learn more about our ward teams and their roles. 

Visiting information

Visiting hours

  • 12-8pm daily.

Visitor guidelines

  • Up to two visitors per patient at any one time.
  • Children under 12 years old are not allowed to visit adult wards, unless there are exceptional circumstances.
  • When you arrive, please check in with a member of ward staff before visiting your loved one.
  • If you are visiting a patient receiving end-of-life care, we will aim to accommodate more visitors, usually up to four people a day, but this may vary depending on ward pressures. The matron or nurse in charge will provide more information when needed.
  • Read and follow our infection control guidelines (see below).

Help keep our patients safe and well

Please don’t visit if you have:

  • Any signs of infection.
  • Had diarrhoea, vomiting or symptoms of flu in the last 48 hours.

While visiting a patient, please:

  • Do not bring flowers.
  • Use the public toilets (not the ones on the wards – they are for patients only).
  • Don’t eat at bedsides.
  • Do not touch patient’s wounds bandages/dressings or medical equipment.

Before you visit, please read and follow our infection control information guidelines, which help protect our patients from germs.

Getting here

Hindhead Short Stay Unit directions

Online map:

You can use our online map to navigate around our site. Head to the East Wing, where you will find stairs and lifts to our East Wing ward floors A, B, C, D and E.

What Three Words:

rise.local.copper - this will take you to the East Wing lift/stairs lobby, where you can access our East Wing wards. 

Directions from the hospital main entrance:

  • Walk straight ahead past the reception desk on your right.
  •  Continue past M&S on your left until the corridor becomes a T junction.
  • Look for the hospital map on the wall directly in front of you (this can help if you get lost).

Head to the East Wing:

  • Turn right towards the East Wing.
  • Walk along the corridor until you come to the Intensive Care Unit (ICU) doors. 
  • Turn right just before the ICU doors (do not enter the ICU).

To reach Level D:

  • You will now find the East Wing lifts on your left and the East Wing stairs on your right.
  • Take either the lift or the stairs to Level D (two floors up from ground level).

Final step: 

  • Follow the ward signs on Level D to reach Hindhead Short Stay Unit.

Getting to our site and parking 

For information about getting to our site and parking, visiting the Getting to Royal Surrey County Hospital page.

Questions or concerns

First point of contact: Speak to the ward nurse in charge – we want patients to feel informed and comfortable during their stay.

If you still have questions: Ask to speak with the ward matron.

Concerned about a change or deterioration in a patient’s condition? Alongside speaking to ward staff, you can also contact the Critical Care Outreach Team through Call 4 Concern.

Complaints and support: Contact our Patient Advice and Liaison Service (PALS) for confidential, impartial advice and support.