Hascombe Ward

Hascombe Ward

General paediatric care and assessment

Hascombe ward (image)

Hascombe ward (image)

Contact Hascombe Ward

Ward phone: To speak to our ward team, call 01483 464 071

Location: Level F, West Wing, Royal Surrey County Hospital, Guildford.

Paediatric Matron: Ellen Parker 

Paediatric Senior Sister: Susan Winney 

 

About Hascombe Ward

Hascombe Ward is an 18-bed paediatric ward providing expert care for children with a wide range of physical and mental health conditions. We are committed to delivering compassionate, family-centred care in a child-friendly environment that supports your child's recovery and wellbeing.

Our services:

  • General paediatric inpatient care for children of all ages.
  • Paediatric Assessment Unit for urgent review of acute illness or injury and short-stay assessments (accepting referrals from GPs and our Emergency Department).
  • Designated level 2 Paediatric Oncology Shared Care Unit (POSCU) working in partnership with the Royal Marsden. This means we provide specialised cancer care, including chemotherapy and acute symptom management, to children who are under the care of the Royal Marsden, so that they can receive treatment closer to home.
  • Child-friendly facilities including a playroom for younger children and entertainment systems for older children.
  • Family-centred care. Having your child in hospital can be an anxious time for the whole family. Our friendly team is here to support both you and your child, making your stay as short and stress-free as possible.

Your care team

We have a dedicated team of experienced paediatric healthcare professionals, including consultant paediatricians, specialist paediatric nurses, resident doctors, healthcare assistants, and a play specialist, with input from other services as required.

Working collaboratively, we provide compassionate, round-the-clock care focused on helping your child recover as quickly as possible while keeping them comfortable during their stay.

Learn more about our ward teams and their roles. 

Visiting information

Visiting hours

  • 8am-8pm daily for visitors.
  • One parent/carer is able to stay overnight.

Visitor guidelines

  • Two visitors are welcome at any one time.
  • If siblings are visiting, they must be supervised by their parent/an adult carer at all times. The ward team are unable to supervise siblings of patients. 
  • When you arrive, please check in with a member of ward staff before visiting your loved one.
  • Read and follow our infection control guidelines (see below).

Help keep our patients safe and well

Please don’t visit if you have:

  • Any signs of infection.
  • Had diarrhoea, vomiting or symptoms of flu in the last 48 hours.

While visiting a patient, please:

  • Do not bring flowers.
  • Use the public toilets (not the ones on the wards – they are for patients only).
  • Don’t eat at bedsides.
  • Do not touch patient’s wounds bandages/dressings or medical equipment.

Before you visit, please read and follow our infection control information guidelines, which help protect our patients from germs.

Getting here

Getting to Hascombe Ward

Online map

You can use our online map to navigate around our site. Head to the West Wing, where you will find stairs and lifts to our ward floors A, B, F and G.

What Three Words

flap.lime.erase - this will take you to the West Wing lift/stairs lobby. 

Directions from the hospital main entrance

  • Walk straight ahead past the reception desk on your right.
  • Continue past M&S on your left until the corridor becomes a T-junction.
  • Look for the hospital map on the wall directly in front of you (this can help if you get lost).

Head to the West Wing:

  • Turn left towards the West Wing.
  • Walk along the corridor, continuing past the Pharmacy on your right, until you come to Outpatients 5.
  • Turn right, taking the corridor opposite Outpatients 5.
  • Walk past the Chapel on your right, and you will immediately reach the stairwell/lift lobby also on your right.

To reach Level F:

  • Take either the lift or the stairs to Level F (one floor up from ground level).

Final step:

  • Follow the ward signs on Level F to reach Hascombe Ward.

Getting to Royal Surrey and Parking

For information about getting to our site and parking, visit the Getting to Royal Surrey County Hospital page.

Questions or concerns

First point of contact: Speak to the ward nurse in charge – we want patients to feel informed and comfortable during their stay.

If you still have questions: Ask to speak with the ward matron.

Concerned about a change or deterioration in a patient’s condition? Alongside speaking to ward staff, you can also contact the Critical Care Outreach Team through Call 4 Concern.

Complaints and support: Contact our Patient Advice and Liaison Service (PALS) for confidential, impartial advice and support.