Urgent Community Response Team (UCR)

The Urgent Community Response (UCR) Team provides urgent assessment in the community for patients, either in their homes, care homes or nursing homes in order to prevent hospital admission and prevent further deterioration. Early detection and intervention is key to prevent further deterioration and therefore hospital admission.

Service details

The Urgent Community Response team consists of: 

  • Advanced Clinical Practitioners
  • Trainee Advanced Clinical Practitioners
  • Nurses
  • Therapists
  • Paramedic Practitioner
  • Community Rehab Practitioner

UCR Clinician will make you safe, provide you with reassurance and consider any capacity, consent or safeguarding concerns and they will escalate to appropriate services as required.

 A holistic history will be taken including a review of clinical records to understand your medical history and presenting issue.

The clinician will conduct clinical observations, including blood pressure and oxygen saturations, calculation of NEWS2 (national early warning score) as part of the wider assessment to quickly identify deterioration and to support your care decisions or escalation.

The UCR clinician will be able to:

  • Take bloods, conduct POC testing, ECG as needed.
  • Provide equipment as needed following assessment.
  • Refer and liaise with the geriatrician of the day and the Hospital at Home consultant for advice as necessary.
  • Review as appropriate to ensure you are safe and ensure that treatment is efficient.

Who is eligible for the service?

The service is available for adults aged over 18 who are registered with a Guildford and Waverley GP.

How to access the service?

Please ring our Community Co-ordination Centre (CCC) on 01483 362 020 and you will speak with an Advanced Clinical Practitioner or CCC clinician, they will discuss your concerns and will arrange for the UCR team to assess you.

If you have had a fall and are currently on the floor– please call the Community Co-ordination Centre on 01483 362 020  between the hours of 8am and 8pm. A UCR clinician will attend and conduct an in-depth assessment. They will also pick you up from the floor with use of a raiser chair.

Contact us

Please ring our Community Co-ordination Centre on 01483 362 020.

We work 365 days a year working from 8am to 8pm each day.