Night Response Service

The Night Response Service are a team of experienced registered nurses who visit people at home when they have an unplanned nursing or health need in the evening and during the night when other services are unaccessible.

Procare Community Services (the local GP Federation for Guildford and Waverley) and Royal Surrey NHS Foundation Trust are working in partnership to provide adult community nursing services.

Service details

The Night Response Service aims to provide patients with an alternative to hospital care to support people in remaining as independent as possible in their home environment. We also pride ourselves on supporting people to be able to die at home in their preferred place of care.

Examples of why you would need a visit from our night response service include:

  • Urgent catheter care (indwelling urinary catheter care).
  • Essential nursing care and treatment including injections, medication, and wound care.
  • Palliative care at end of life.
  • Support and reassurance to families/carers in difficult situations.
  • Support following recent hospital discharge.

We work closely with the out-of-hours GP, Surrey County Council and Phyllis Tuckwell Hospice to undertake visits to patients with unplanned or short-term planned care needs, enabling us to work in an integrated way during the night.

Who is eligible for the service?

The service is for adults (aged over 18) registered with a GP in Guildford and Waverley.

This includes patients living in their own homes or residential homes but not nursing care homes.

How to access the service?

To access the Night Response Service you may already be known to the Community Nursing Service.

Alternatively you may be referred to the team via the out-of-hours GP, Emergency Department or Ambulance Service.

Contact us

We work 365 days a year working from 8pm – 8am.

Please contact the Community Co-ordination Centre on 01483 362 020 outside of these hours.