If you are a St Luke’s patient who is currently receiving anti-cancer treatment or Radiotherapy and you are displaying the symptoms of coronavirus, have a high temperature or are feeling generally unwell, please call our Oncology Hotline on 01483571122, 24 hours a day, seven days a week.
Due to the increasing numbers of cases of coronavirus across the UK, we are trying to reduce the number of people coming into the hospital. We recognise that friends and family members are vital to the support of patients through cancer treatment. In the short term, we would ask that patients bring only one relative or friend with them to any appointment or while they are an inpatient, if absolutely necessary. This is to keep both patients and staff as safe as possible. This may change and is at the discretion of the Nurse/Clinician/Manager in charge.
Anyone with symptoms of a cold, the flu, or coronavirus should not visit, and all visitors are also reminded to wash their hands frequently with soap and water or use hand sanitizer.
Please click the link below for further advice on coronavirus:
You can also find advice here: One Cancer Voice advice on coronavirus for people with cancer
At St Luke’s Cancer Centre we provide high quality care for all of our patients in a friendly and professional setting.
Our services have received national and international recognition and praise, and patients benefit from the latest and innovative treatments available, delivered by a team of committed and highly skilled staff.
This section provides an overview of the services we offer and what to expect as a patient at the St Luke’s Cancer Centre.
Our Outpatient clinics are held daily, usually between 9am and 5pm. St Luke’s has its own Outpatients department set apart from the main hospital, and this can be found on Level B.
Upon arrival, you will need to check in with our reception staff. Here, you will be welcomed to St Luke’s. It is important that we keep up-to-date records and so it is helpful if you can notify the staff of any recent changes to your personal details.
New patients can spend much longer in the hospital as they will be having information collected from them. You will be advised on how much time you should allow for this. It is useful to have a family member or a friend to accompany you as there will be a considerable amount of information to take on board.
We also have a Teenage and Young Adult Cancer Service (TYAC) for young people aged 16 to 24 years.
You will normally have your blood tests taken in advance of your appointment with the doctor, in order that the doctor has the most recent information to hand for your consultation.
Blood tests can be taken in two hospital locations:
When the doctor is ready to see you, one of our clinic nurses will come and collect you from one of the waiting areas. The nurse may need to perform some checks before the doctor sees you to ensure that they are as informed as possible about your condition. During your appointment, we invite you to bring a member of your family or a friend in to the clinic room with you. It is important that you ask your doctor about any aspect of your care if you are unclear – all of our Consultants will be happy to address any of your concerns.
Occasionally, you may find a student present in your clinic room, as they often shadow doctors and nurses as part of their training. We would like to emphasise that our staff are happy to ask the student not to attend your consultation if you would prefer them not to.
St Luke’s is a research active Cancer Centre and has a number of research projects on offer for our patients. Therefore, at your consultation, your consultant may invite you to participate in a research study.
What happens after your consultation will depend on your personal management plan that your doctor will put together with you towards the end of your appointment.
Generally, any of the following is likely to happen:
The Royal Surrey’s main pharmacy is located on Level B of the main hospital building and St Luke’s has a satellite pharmacy on the Level B area of Oncology Outpatient Department. This pharmacy is open between 9am and 5:45pm.
Car Park 1 (accessible off Gill Avenue) – this is suitable if you have appointments in Nuclear Medicine, the Oncology Clinic or Chemotherapy located on Level B and Level F Wards. Charges for car park 1 are payable at machines in the main reception area of the Royal Surrey County Hospital as you leave. Weekly tickets are also available from the parking office in main reception.
Car Park 3 (accessible from the rear of St Luke’s Cancer Centre) – this is suitable for appointments in the Radiotherapy Department. Car Park 3 is pay and display and charges vary depending on your length of stay.