Our Services

Adult Community Health Services

Community Co-ordination Centre & Crisis Response

The Community Co-ordination Centre (CCC) is a single referral point for health and social care professionals to refer local residents registered with a GP in Guildford and Waverley. 

Once we have received the referral, we will assess each individual and co-ordinate the appropriate community services to support the patient’s health and wellbeing to enable to patient to remain in their own home and to prevent any unnecessary admissions to hospital.

Staff member, woman, in uniform and wearing a headset, working at her computer.

Who is the Community Coordination Centre service available to?

The service is available for adults aged over 18 who are registered with a Guildford and Waverley GP.

What support services can be arranged through the Community Co-ordination Centre?

Proactive care          

  • District Nursing

  • Proactive Care Service

  • Tissue Viability Service

  • Multiple Sclerosis Specialist Nurse

  • Parkinson’s Nurse Specialist

  • Heart Failure Service

  • Continence Nurse Specialist

  • Speech and Language Therapist


Intermediate care     

  • Crisis Response

  • Rapid Response Therapy

  • Home First

  • Community Rehabilitation Therapy Team   


Place based care

  • Diagnostic and Treatment Centre (DATC)

  • MSK physio

  • Podiatry service

  • Lymphoedema service

How can I arrange a referral to the CCC?

This would be through a referral from your GP, health or social care professional or following a discharge from hospital.

You are able to refer yourself by calling the Community Co-ordination Centre on 01483 362 020.

What happens once I have been referred to the Community Co-ordination Centre?

When your referral is received either by email or phone an administrator will ensure we have taken a detailed history of what your health concern is to enable the clinician to identify the appropriate services to support you.

The services identified will then contact you to arrange an appointment.

What happens if I need care now to keep me at home?

The crisis response team will visit you at home this may include a nurse and therapist to assess your needs in a timely manner.

What should I have ready for my visit?

Please share your personal details, giving your next of kin contact details and details of medication that you are on or any hospital discharge letters.

Please provide the visiting community service with hand washing facilities and paper towels if you are being seen at home.

When is the service available?

We work 365 days a year working from 8am – 8pm each day.

How can I tell you what I think of the Community Co-ordination Centre?

We very much value feedback from all of our patients, and may ask you to complete a satisfaction questionnaire after your appointment.

How can I contact the Community Co-ordination Centre?

Please ring our Community Co-ordination Centre on 01483 362 020.