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Supportive & Palliative Care

  • Base: Royal Surrey County Hospital, Level F and Level G
  • Directorate: Access and Medicine

About the service

The Supportive & Palliative Care Team provides a specialist service for patients receiving treatment for cancer and other serious illnesses at Royal Surrey County Hospital (St. Luke’s Cancer Centre). The main activities of the team are:

  • Pain Control – we treat most types of pain (including pain caused by treatment for underlying illness)
  • Symptom control – we treat most symptoms (including symptoms caused by underlying illness)
  • Psychological support
  • Cancer treatment problems
  • Cancer survivorship problems
  • Advance care planning
  • End-of-life care
  • Education & Training
  • Research

The Supportive & Palliative Care Team at the Royal Surrey County Hospital do not review patients at home or in other settings (e.g. care homes, nursing homes). If appropriate your medical team can refer you to a community based palliative care team (often linked to a hospice).

Information for inpatients

The Supportive & Palliative Care Team review inpatients at the Royal Surrey Hospital. Patients are seen as required, and all patients are reviewed on the twice weekly consultant ward round (with the clinical nurse specialists).

Information for outpatients

The Team are also able to review Outpatients in the Accident and Emergency Department, and the Emergency Assessment Unit, and also the Oncology clinics, the Chemotherapy Day unit, and the Radiotherapy department at St. Luke’s Cancer Centre.

The Team run three Outpatient clinics a week in St. Luke’s Cancer Centre (at the Royal Surrey County Hospital). The clinic is for patients with uncontrolled pain and/or other symptoms. Patients can be referred to this clinic by their GP, clinical nurse specialist or hospital consultant.

Where are clinics held?

Clinics are held in the St Luke’s Cancer Centre on Tuesday, Wednesday and Thursday.

What will happen at my appointment?

A Consultant, Junior Doctor or Clinical Nurse Specialist will ask questions about your symptoms, and if necessary perform an examination and discuss which treatments may be beneficial for you. They will then discuss the options for treatment, and generally prescribe medication that can be obtained from the hospital pharmacy. You are welcome to bring a family member or friend with you to the appointment.

Key Worker – All patients will be allocated a ‘key worker’, who will be their main contact within the Supportive & Palliative Care team. However, all members of the team will be aware of all patients, and all in patients will be seen on the twice weekly consultant ward round (with the clinic nurse specialist).

Contact our service

Telephone – Clinical: 01483 571 122, Extension: 4188

Telephone – Administration: 01483 464 806

Meet the team

Dr Katherine Webber, Consultant in Palliative Medicine

Dr Charlotte Leach, Consultant in Palliative Medicine

Jo Thompson, Lead Nurse

Tessa Macdonald, Clinical Nurse Specialist

Ashley Frame, Clinical Nurse Specialist

Sally Hall, Clinical Nurse Specialist

Katie Honeywell, Clinical Nurse Specialist

Lucy Kellaway, Clinical Nurse Specialist

Melissa Coulter, Administration

Further information

What else do we do?

Audit/Service evaluations

We regularly undertake surveys to ensure that we are providing a good service for our patients.  You and or your family members may be asked to take part in one of these surveys and your care will not be affected if you choose not to take part.


We have an active research department.  You and/or your family members may be asked to take part in one of these research projects; again you do not have to take part in these research projects, and your care will not be affected if you chose not to take part. All research projects have been approved by the local research ethics committee.

Education and Training

We regularly have medical students, nursing students and other healthcare professionals undertaking attachments with the team.