Visiting someone

Visiting someone header

Visiting hours

Coronavirus visiting restrictions 

Visiting Suspended with immediate effect

Following the most recent national guidance, the public will no longer be able to visit patients in hospital.

This is a further measure to help restrict the spread of Coronavirus (COVID-19) and to protect both our patients and staff.

ALL VISITING to COVID and non-COVID areas has been suspended across all wards and hospitals. Only a birth partner, one parent for paediatric patients, a carer that is crucial to support the needs of an adult with additional vulnerabilities **and close family in end of life care will be allowed to visit.

** supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed).

These essential visitors as listed above must adhere to the following:

  • Only one visitor per patient per day
  • Children are not permitted to visit
  • Anyone with cold or flu symptoms, persistent cough or raised temperature must not visit.

These new measures are effective immediately.

If you would like to arrange a Virtual Visit with a patient, please click here.

Find out how you can stay in touch with your loved ones

We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.

You can find out how you can stay in touch with your loved ones, including a Virtual Visit, on our Message to a Loved One page.

Drop-off service

A drop off-service to allow family and friends to bring in essential items for relatives is in place at Royal Surrey County Hospital and is available from 10am to 12 midday Monday to Saturday. There is  a booking line for appointments for our main hospital, which is available 9am to 12 midday, with an answerphone for outside of these times.  Please DO NOT arrive at this service without a booked appointment to allow a safe service provision.  Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979 540 102.

Please contact the ward to arrange to drop off property for patients staying in the community hospitals.

What to expect if you are permitted to visit during Covid-19

Your visit will need to be arranged in advance and you will be given instructions on where to go and who to ask for on your arrival.

  • To minimise the risk of exposure to others, you should drive, or be driven to the hospital
  • Please try to bring only what you need. Bags, handbags and electronic devices will not be permitted, to minimise the risk of infection
  • Appropriate protective equipment (PPE) will be given to you by staff, and you will be guided on where to clean your hands and how to put on the equipment. This may include a facemask
  • Our staff will advise you on how long you will be able to stay with your loved one
  • You must wash your hands before and after visiting. This will also allow you to hold your loved one's hand without the need of gloves
  • Unless you are already self-isolating, you will not be required to self-isolated after the visit, due to the wearing of PPE
  • Please note: If you have been self-isolating before your visit or have tested positive for COVID-19 you will be advised to continue to wear your facemask until you have left the hospital and have returned home.

Public and bank holidays

Some services may not be available, and some departments may be closed, on public and bank holidays.

To find out which are open, please call the hospital’s main reception on 01483 571 122

Royal Surrey Charity