Visiting or attending hospital during Covid

A view of Royal Surrey County Hospital

From the 19 July, our adult inpatients are able to nominate one regular visitor who they would like to visit them in hospital three times a week, spaced over alternate days - except in certain parts of the hospital (you can read our visiting restrictions below). Where a patient does not have the capacity to nominate their named visitor this will be the Next of Kin. These visit need to be booked in advance directly with the ward. We are asking visitors to only visit three times a week, spaced over alternate days as we need to keep footfall to a minimum to ensure social distancing. Staggering visits will help us ensure all of the patients in the bay can receive a nice visit.

All visitors must:

  • Wear a face mask. If they are unable to wear a face mask or are exempt, we will ask for our patient to choose a new visitor.
  • Order lateral flow kits in advance and come with photographic evidence of a negative test. You can order lateral flow tests here.
  • Have received at least one vaccination, where possible, and provide proof of this. 

If visitors cannot satisfy the above criteria (with the exception of vaccination status), then they will not be able to enter the ward.

All visitors must book an appointment to visit directly with the ward. You can find contact details for our wards below.

These nominated visitors will be able to visit:

  • Via booked appointments only.
  • For a maximum of one hour, on alternate days.
  • Between 2pm - 8pm.

Please do not attend the hospital if you are experiencing any symptoms of Covid-19: a high temperature of over 37.8 degrees, a new continuous cough or loss or change to your sense of smell or taste.

To keep our staff and patients safe we ask you to observe the rules of hands, face, space. Please ensure you sanitise your hands and put on a surgical mask upon arrival at our hospitals. Please make sure you keep a two metre distance from others, wherever possible.

When visiting patients, please minimise the number of personal belongings you bring with you. If you would like to bring items in for patients, please refer to the list of acceptable items as set out in the Drop-off Service section below.

Visiting information for Royal Surrey, and our community hospitals

Visiting information from 19/7/21

  • Adult inpatient visiting - one visitor is permitted for one hour, three times a week, on alternate days. Visitors must book in via the ward. Each visitor must have a risk assessment and wear the appropriate PPE.
  • Emergency Department (Paediatrics) - two parents can accompany their child.
  • Emergency Department (adults) - one person can accompany a patient. However, unless End of Life or a carer, they cannot follow the patient onto a ward.
  • Chilworth Ward - patients having their first round of chemotherapy can be accompanied by one adult from their household (or a carer or interpretor from outside their household).
  • Carers of adult inpatients - daily visits up to one hour to support patients with learning difficulties, dementia or for interpretation.
  • End of life care - daily visits are to be agreed by the matron or nurse in charge for up to four people.
  • Outpatient appointments - one person from the same household, or a carer from outside of the household, may accompany an adult.
  • Pre-Assessment Unit (OPD 15) - one person may accompany the patient to drop-off and pick-up only, unless the patient needs a carer or interpretor.
  • EAU - no visiting is allowed
  • Minor Injuries Unit (MIU) - one person can accompany a patient (due to limited space inside, patients and their accompanying person will continue to be asked to wait outside where possible).
  • Surgical unit (Day Surgery, Short Stay Unit, Frensham Ward, Clandon Ward) - no visiting is allowed.
  • Visitors for business - can now enter the Trust premises by appointment only. Each visitor must have a risk assessment and wear the appropriate PPE.

If you have anything you would like to drop off to a patient, please use our Patient Property Drop-off service (you can find more information below).

Haslemere and Milford Community sites

  • Adult inpatient visiting - one visitor permitted for one hour, on alternate days. Visitors must pre-book via the ward booking system. Each visitor must have a risk assessment and wear the appropriate PPE. Community hospitals may also continue with their successful window visiting plan at the discretion of the matron.

Ward specific rules

Hascombe Ward

  • Two parent/carers allowed to visit per patient.

Special Care Baby Unit

  • One parent can stay overnight and the other parent may visit between 8am-8pm daily, subject to the activity on the unit.

Maternity

  • One partner from the same household is welcome to attend the 12 and 20 weeks ultrasound scan only.
  • One partner to support women on the Antenatal Ward during the daytime.
  • One partner to support the woman on the Postnatal Ward from 9am - 8pm.
  • Two birth partners are welcome to accompany any women while they are on the delivery suite - this is not dependant on stage of labour.
  • Read more about maternity visiting restrictions here.

 

Royal Surrey County Hospital

Ward/Unit Location Contact Number Visiting rule

Albury Ward

East Wing, Level E

01483 402 773 Ext. 6448/2169

One nominated visitor allowed for one hour, three times a week, on alternate days

Ambulatory Emergency Care

East Wing, Level B

01483 571 122 Ext. 6988/2514

One adult can accompany a patient.

Bramshott Ward

East Wing, Level C

01483 571 122 Ext 4065/4064

One nominated visitor allowed for one hour, three times a week, on alternate days

Chilworth Unit

West Wing, Level F

 

Patients having their first round of chemotherapy can be accompanied by an adult from their household (or a carer or interpreter from outside of their household).

Clandon Ward

East Wing, Level C

01483 571 122 Ext 4067/4359

Visiting is currently suspended for this ward.

Compton Ward

East Wing, Level C

01483 571 122 Ext 4941/6372

One nominated visitor allowed for one hour, three times a week, on alternate days.

Coronary Care Unit

East Wing, Level E

01483 464 016

One nominated visitor allowed for one hour, three times a week, on alternate days.

Day Surgery Unit

The Day Surgery Unit is located at the back of the hospital and can be accessed by the entrance on Egerton Road.

01483 406 783

Visiting is currently suspended for this unit.

Delivery Suite

West wing, Level G

01483 464 133 Ext 4699

Two birth partners are welcome to accompany any women while they are on the delivery suite - this is not dependant on stage of labour.

Eashing Ward

East Wing, Level D

01483 571 122 Ext 4081/4082

One nominated visitor allowed for one hour, three times a week, on alternate days.

Elstead Ward

East Wing, Level D

01483 464 083 Ext 4083/4084

One nominated visitor allowed for one hour, three times a week, on alternate days.

Emergency Assessment Unit

East Wing, Level B

01483 571 122 Ext 2127/2616

Visiting is currently suspended for EAU.

Ewhurst Ward 

East Wing, Level C

01483 571 122 Ext 4073

One nominated visitor allowed for one hour, three times a week, on alternate days.

Frensham Ward

East Wing, Level D

 

Visiting is currently suspended for this ward.

Guildford Ward

Outside of the main building of our county hospital.

01483 571122 ext 3477 

Visiting at the discretion of the nurse in charge.

Hindhead Ward

East Wing, Level D

01483 406 770

One nominated visitor allowed for one hour, three times a week, on alternate days.

Intensive Care Unit

East Wing, Level B

01483 464 025 

One nominated visitor allowed for one hour, three times a week, on alternate days for non Covid-19 patients.

Merrow Ward

East Wing, Level E

01483 571122 ext 4098/4099/2592 

One nominated visitor allowed for one hour, three times a week, on alternate days.

Millbridge Ward

East Wing, Level E

01483 464 191

One nominated visitor allowed for one hour, three times a week, on alternate days.

Onslow Ward

West Wing, Level F

01483 571 122 

One nominated visitor allowed for one hour, three times a week, on alternate days.

Shere Ward

West wing, Level G

01483 464 134 Ext 4702

One partner is able to visit the woman on the Postnatal Ward between 9am and 8pm. No siblings/children.

St Catherine's Ward

West wing, Level G

01483 464 147

One partner is able to visit women on the Antenatal Ward during the daytime.

Special Care Baby Unit

West wing, Level G

01483 464 834

One parent can stay overnight and the other parent may visit between 8am-8pm daily, subject to the activity on the unit.

Surgical Short Stay Unit

Situated at the very front corner of the hospital (Level B).

01483 406 828

Visiting is currently suspended on the Surgical Short Stay Unit.

Wisley Ward

East Wing, Level E

01483 571122 ext 4822/6454

One nominated visitor allowed for one hour, three times a week, on alternate days.

 

Milford Hospital

Ward/Unit Location Contact Number Visiting rule

Holly Ward

Milford Hospital

01483 956 400

One nominated visitor allowed for one hour, three times a week, on alternate days.

Oak Ward

Milford Hospital

01483 956 400

One nominated visitor allowed for one hour, three times a week, on alternate days.

 

Haslemere Hospital

Ward/Unit Location Contact Number Visiting rule

Elizabeth Ward

Haslemere Hospital

01483 956 500

One nominated visitor allowed for one hour, three times a week, on alternate days.

Godwin Ward

Haslemere Hospital

01483 956 500

One nominated visitor allowed for one hour, three times a week, on alternate days.

 

Find out how you can stay in touch with your loved ones

We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.

You can find out how you can stay in touch with your loved ones, including a Virtual Visit, on our Message to a Loved One page.

Drop-off service

Our property drop off service allows family and friends to bring in personal items for relatives at Royal Surrey County Hospital and is currently available from 9am to 12noon, Monday to Saturday

There is a booking line for appointments for our main hospital, which is available 9am to 12noon, Monday to Saturday, with an answerphone for outside of these times.  

Only one appointment will be offered per week, for those unable to visit (exceptional circumstances considered). If your friend or family member is able to visit please ensure property exchange is completed during these visits, not through this service. Please do not bring in large or bulky items as items will need to fit in to a bedside locker. Large suitcases and bags will not be accepted, nor will other large items such as blankets or pillows.

Please do not arrive at this service without a booked appointment to allow a safe service provision.  Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979540102.

For patients in Milford Hospital or Haslemere Hospital please contact the wards directly.

Please help us minimise the risk by only bringing essential items from the below list:

Essential Items

  • Mobile phone/ tablet/ laptop and charger.
  • Wash Items.
  • Nightwear two - three sets.
  • Day clothes - one set.
  • One pair of slippers or shoes well fitting.
  • Medication.
  • Dentures.
  • Glasses.
  • Hearing aids.
  • Small personal item or photo.

Non-Essential Items – these will not be accepted

  • Food (of any kind – including fruit).
  • Drinks.
  • Sweets or Chocolates.
  • Cash.
  • Soft items such as pillows/blankets.