Before visiting the visitor should:
All visitors must always wear a face covering, including when entering and moving through the healthcare setting, unless medically exempt for which evidence should be provided.
Anyone showing any symptoms of Covid-19 should not visit. This is essential for infection prevention and control. If visitors display symptoms of Covid-19 or have a positive test result they should stay at home and self-isolate immediately. If they have symptoms of Covid-19, they should arrange to take a PCR test as soon as possible, even if they’ve had one or more doses of a Covid-19 vaccine. Anyone feeling unwell, even if they have tested negative for Covid-19 and are fully vaccinated and have received their booster, should not visit.
To keep our staff and patients safe we ask you to observe the rules of hands, face, space. Please ensure you sanitise your hands and put on a surgical mask upon arrival at our hospitals. Please make sure you keep a two metre distance from others, wherever possible.
When visiting patients, please minimise the number of personal belongings you bring with you. If you would like to bring items in for patients, please refer to the list of acceptable items as set out in the Drop-off Service section below.
The safety of our patients, staff and visitors is our priority and therefore the Trust has taken the decision to review visiting guidance over the winter period. These changes will support our aim to reduce the potential for covid-19 transmission from the community into the hospital. This will enable us to safely support patients accessing hospital services during periods of high operational pressures.
We understand how important it is for patients to have an opportunity to meet with their loved ones while in hospital, but with the impact of the new covid-19 variant 'omicron', and the resultant rising cases of community transmission, we have needed to change our visiting guidance. From 17 December the following will be implemented:
If you have anything you would like to drop off to a patient, please use our Patient Property Drop-off service (you can find more information below).
Haslemere and Milford Community sites
Ward specific rules
Special Care Baby Unit
All of our staff will be wearing the relevant level of Personal Protective Equipment (PPE) depending on where you are in the hospital, and whether you are an outpatient or inpatient. If you do not think that they are wearing correct PPE or following the guidelines, please speak to them.
We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.
Our property drop off service allows family and friends to bring in personal items for relatives at Royal Surrey County Hospital and is currently available from 9am to 12noon, Monday to Friday.
There is a booking line for appointments for our main hospital, which is available 9am to 12noon, Monday to Friday, with an answerphone for outside of these times.
Only one appointment will be offered per week, for those unable to visit (exceptional circumstances considered). If your friend or family member is able to visit please ensure property exchange is completed during these visits, not through this service. Please do not bring in large or bulky items as items will need to fit in to a bedside locker. Large suitcases and bags will not be accepted, nor will other large items such as blankets or pillows.
Please do not arrive at this service without a booked appointment to allow a safe service provision. Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979540102.
For patients in Milford Hospital or Haslemere Hospital please contact the wards directly.
Please help us minimise the risk by only bringing essential items from the below list:
Non-Essential Items – these will not be accepted