Visiting someone

A view of Royal Surrey County Hospital

Visiting hours

Coronavirus visiting information 

Visiting rules from Monday 26 October

Our hospital sites will be closed to all visitors, except for the following:

  • Maternity remains unchanged and we are following the national guidance.
  • Paediatric visiting remains the same, with only one parent/carer allowed to visit per patient. 
  • Patients at the end of life can have up to a maximum 4 visitors, however this must be agreed by the nurse in charge or based on patient location considerations.
  • Patients who require the assistance of a carer e.g. learning disability.

If you have anything you would like to drop off to a patient, please use our Patient Property Drop-off service. It is avaliable from 9am – 12pm Monday to Saturday

Ward specific rules

Hascombe Ward

  • One parent/carer allowed to visit per patient.

Special Care Baby Unit

  • One parent can stay overnight and the other parent may visit between 8am-8pm daily, subject to the activity on the unit.

Maternity

  • One partner from the same household is welcome to attend the 12 and 20 weeks ultrasound scan only.
  • One partner to support women on the Antenatal Ward during the daytime.
  • One partner to support the woman on the Postnatal Ward during the daytime.
  • Two birth partners are welcome to accompany any women while they are on the delivery suite - this is not dependant on stage of labour.
  • Read more about maternity visting restrictions here.

These changes are subject to review, so please check this information regularly for updates.

Find out how you can stay in touch with your loved ones

We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.

You can find out how you can stay in touch with your loved ones, including a Virtual Visit, on our Message to a Loved One page.

Drop-off service

Our property drop off service allows family and friends to bring in personal items for relatives at Royal Surrey County Hospital and is currently available from 09am to 12noon, Monday to Saturday

There is a booking line for appointments for our main hospital, which is available 8 am to midday (Monday to Friday) 0900-1200noon (Saturday’s), with an answerphone for outside of these times.  

Only 1 appointment will be offered per week, for those unable to visit (exceptional circumstances considered).  If your friend or family member is able to visit please ensure property exchange is completed during these visits, not through this service.  Please do not bring in large or bulky items as items will need to fit in to a bedside locker.  Large suitcases and bags will not be accepted, nor will other large items such as blankets or pillows.

Please do not arrive at this service without a booked appointment to allow a safe service provision.  Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979 540 102.

For patients in Milford Hospital or Haslemere Hospital please contact the wards directly.

Public and bank holidays

Some services may not be available, and some departments may be closed, on public and bank holidays.

To find out which are open, please call the hospital’s main reception on 01483 571 122

Royal Surrey Charity