The Oncology Hotline advice number 01483 571122 is available 24 hours a day for any queries regarding your appointment or treatment.
St Luke’s Outpatients
Most outpatient appointments will take place over the telephone or via a video call.
If you have a planned appointment and have not heard from us to change your appointment, please contact us using the contact details on your appointment letter. Please do not come in unless we ask you to.
If you are due to come in for an appointment that we have confirmed is still happening and you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
Radiotherapy continues to be delivered as normal. To limit your time in the department, we kindly ask that you arrive as close to your appointment time as possible.
On arrival you need to check in at reception and then return to your car to await a phone call from a member of the radiotherapy team. When the team ring you, please return to the department and get changed and take a seat in the waiting room.
If you have been brought in by hospital transport then please check in and take a seat in the waiting room. To maintain some distance between people we have reduced the number of our waiting room chairs.
If you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
Chemotherapy and Immunotherapy continues to be delivered on Chilworth day unit. If you have any symptoms of Coronavirus please do not attend. To maintain some distance between people we have reduced the number of our treatment chairs and extended our opening hours, to ensure we can treat everyone without having too many people in at any one time.
Please come at the time of your appointment and not too early, to minimise your length of time on the unit. Your temperature will be taken on arrival.
Unfortunately at this time, we cannot allow any visitors or family to attend with you. If someone has travelled with you to hospital, please can we ask that they remain in their car. If you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
All oncology diagnostic procedures will continue as normal throughout the pandemic. Some non-oncology routine scans will be postponed until further notice. Urgent molecular radiotherapy will continue. We will be telephoning all patients 24 - 48 hours before the appointment to confirm that they still wish to attend and to confirm that they have no Coronavirus symptoms at this point in time. We ask that patients attend the department no more than five minutes before their appointment and only bring someone with them if absolutely necessary, ie a carer. We also request that patients do not remain in the department between their radiopharmaceutical injection and scan and recommend that they return to their car, wherever possible, during this period. If patients are unable to do this, then they may remain in the department.
All chairs in the waiting area are separated by a 2 metre space and we ask patients not to move these.
If you experience Coronavirus symptoms on the day of your planned procedure, please do not come in for your appointment, instead, telephone the department and we will inform your consultant and tell you what to do next .
Onslow ward is currently looking after patients with cancer and patients who have had or are due to have surgery.
Unfortunately, we are not allowing any visitors to the ward, please speak to the nurse in charge on 01483 406858 if you have any concerns regarding this.
During this time, we would like it if you had a named contact that the ward can communicate and update you of how your relative is doing, please provide us with one contact number.
Personal Protective Equipment (PPE)
In order to comply with social distancing recommendations, you will find that staff working in close contact with you (within 1 metre) will now be wearing masks, gloves and aprons.
A set of frequently asked questions has been developed by various cancer charities.
The Teenage and Young Adult Cancer (TYAC) Service provides age appropriate cancer care for any young person age 16-30 diagnosed with any type of cancer. The Royal Surrey is the NHS England designated Teenage and Young Adult Cancer Service hospital for the St. Luke’s Cancer Alliance and specialises in providing local, holistic and expert treatment and care in a dedicated environment adapted to the unique needs of young people.
Information and support at diagnosis and throughout your cancer treatment specifically for young people:
You will be referred to the Teenage and Young Adult Cancer service by the specialist cancer team that diagnoses you and plans your treatment. We will then arrange to meet you. It’s up to you who is present for this initial and any subsequent appointments. Verbal and written information tailored for your age will be provided. Contact information for the team will be provided, which will provide continuity of care through your treatment and afterwards.
Advice, Advocacy and support when considering your place of care:
Depending on your age at diagnosis, there are some options about where you have your cancer treatment.
Chemotherapy and supportive therapy administration on a designated unit for young people:
We have a dedicated unit specifically aimed at providing an age appropriate treatment environment for young people. You can have chemotherapy, blood transfusions and any other supportive infusions you may need on the unit. We also do blood tests and care after any temporary lines you may have (e.g. PICC line).
Consultant and nurse led clinics on the Teenage and Young Adult Cancer service:
Some consultants will review you on the Teenage and Young Adult Cancer service unit and others will see you in the main clinic on Level B of St. Luke’s Cancer Centre depending on availability.
All the nurses on the Teenage and Young Adult Cancer service unit are involved in the assessment and management of your chemotherapy treatment. They have extensive expertise in managing chemotherapy related side effects.
Shared care with the Royal Marsden Hospital and University College Hospital London where appropriate:
Sometimes, you will be offered some care locally and the Teenage and Young Adult Cancer service team will liaise with you team at Royal Marsden Hospital or University College Hospital London to ensure this runs smoothly and communication is prompt and responsive.