The Oncology Hotline advice number 01483 571122 is available 24 hours a day for any queries regarding your appointment or treatment.
St Luke’s Outpatients
Most outpatient appointments will take place over the telephone or via a video call.
If you have a planned appointment and have not heard from us to change your appointment, please contact us using the contact details on your appointment letter. Please do not come in unless we ask you to.
If you are due to come in for an appointment that we have confirmed is still happening and you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
Radiotherapy continues to be delivered as normal. To limit your time in the department, we kindly ask that you arrive as close to your appointment time as possible.
On arrival you need to check in at reception and then return to your car to await a phone call from a member of the radiotherapy team. When the team ring you, please return to the department and get changed and take a seat in the waiting room.
If you have been brought in by hospital transport then please check in and take a seat in the waiting room. To maintain some distance between people we have reduced the number of our waiting room chairs.
If you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
Chemotherapy and Immunotherapy continues to be delivered on Chilworth day unit. If you have any symptoms of Coronavirus please do not attend. To maintain some distance between people we have reduced the number of our treatment chairs and extended our opening hours, to ensure we can treat everyone without having too many people in at any one time.
Please come at the time of your appointment and not too early, to minimise your length of time on the unit. Your temperature will be taken on arrival.
Unfortunately at this time, we cannot allow any visitors or family to attend with you. If someone has travelled with you to hospital, please can we ask that they remain in their car. If you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
All oncology diagnostic procedures will continue as normal throughout the pandemic. Some non-oncology routine scans will be postponed until further notice. Urgent molecular radiotherapy will continue. We will be telephoning all patients 24 - 48 hours before the appointment to confirm that they still wish to attend and to confirm that they have no Coronavirus symptoms at this point in time. We ask that patients attend the department no more than five minutes before their appointment and only bring someone with them if absolutely necessary, ie a carer. We also request that patients do not remain in the department between their radiopharmaceutical injection and scan and recommend that they return to their car, wherever possible, during this period. If patients are unable to do this, then they may remain in the department.
All chairs in the waiting area are separated by a 2 metre space and we ask patients not to move these.
If you experience Coronavirus symptoms on the day of your planned procedure, please do not come in for your appointment, instead, telephone the department and we will inform your consultant and tell you what to do next .
Onslow ward is currently looking after patients with cancer and patients who have had or are due to have surgery.
Unfortunately, we are not allowing any visitors to the ward, please speak to the nurse in charge on 01483 406858 if you have any concerns regarding this.
During this time, we would like it if you had a named contact that the ward can communicate and update you of how your relative is doing, please provide us with one contact number.
Personal Protective Equipment (PPE)
In order to comply with social distancing recommendations, you will find that staff working in close contact with you (within 1 metre) will now be wearing masks, gloves and aprons.
A set of frequently asked questions has been developed by various cancer charities.
Oncology Outpatients is a dedicated area where the oncology team see patients to plan, monitor and review high quality care, treatment and support. Patients are referred to the oncology department following a diagnosis of cancer.
The oncology department is located in Outpatients 12, Level B.
Our outpatient clinics are held daily, usually between 9am and 5pm.
Your appointment letter will confirm the location of your appointment.
Most of our appointments are held at the Royal Surrey County Hospital, in Outpatients 12. Information about how to get to the hospital, including information about parking, can be found by our website. Please check in for your appointment in Outpatients 12.
It is useful to have a family member or a friend to accompany you as there will be a considerable amount of information to take on board.
When the doctor is ready to see you, one of our clinic nurses will come and collect you from one of the waiting areas. We will introduce ourselves to you, and give you the opportunity to ask questions. It is important that you ask your doctor about any aspect of your care if you are unclear – all of our Consultants will be happy to address any of your concerns. The nurse or healthcare assistant may need to perform some checks before the doctor sees you to ensure that they are as informed as possible about your condition.
What happens after your consultation will depend on your personal management plan that your doctor will put together with you towards the end of your appointment. Generally, any of the following is likely to happen:
If there is a problem with your appointment or you have questions or concerns, please do not hesitate to contact us.
St Luke’s Cancer Centre
The Royal Surrey County Hospital
Telephone number: 01483 571 122
You can ask to be put through to the oncology appointments team, your Clinical Nurse Specalist or your consultant’s secretary.
You may be contacted via text message to complete our friends and family test.
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