A new statutory Duty of Candour became effective from October 1, 2014. This requires hospitals to ensure that patients and their families and carers are informed of medical errors causing moderate, severe harm or death and provided with appropriate support.
To meet the requirements of the Duty of Candour at Royal Surrey, we must:
Our commitment to you, our patients
If something happens we are committed to informing you, the patient, and involving, as appropriate in the steps that will be taken to address the incident. We will:
A member of the investigation team will meet with you to talk to you about what went wrong. This will usually be the consultant or nurse looking after you. Your family, a carer or friend can attend this meeting and be part of these conversations.
The level of investigation we do will depend on the seriousness of the incident and may take up to 60 working days (twelve weeks). We will keep you and your family or carers informed of our progress along the way.
If you have any questions or want to raise a concern about the duty of candour process with the Trust then please contact Ian Brandon, Head of Patient Safety & Quality.