Our mission, vision and values

A collage of staff member from Royal Surrey hospital

Our mission

Our vision

Together we deliver compassionate, safe care everyday.

To provide nationally celebrated, community focused health and care

Our Values

Caring together

Caring together is more than just a phrase; it’s a reflection of our commitment to putting patients at the heart of everything we do. We believe that the best healthcare is delivered with empathy, compassion and respect. Our teams recognise individual needs when supporting patients and work tirelessly to make sure each patient feels cared for throughout their experience with our Trust.

This level of care and kindness is also reflected between our colleagues who work together and support each other. Together we create a nurturing environment where patients and their loved ones can trust our care.

Continuously improving

Continuously improving reflects our commitment to enhancing our services and the way we work. We believe that there is always room for improvement and proactively seek feedback from our patients and the people we work with to identify areas where we could do better.

We listen carefully, respect people’s insight and react appropriately. We’re not afraid to try new ways of improving our hospital experience and actively encourage our teams to be innovative and creative about ways to improve practice. Working together, we can embrace innovation and change to keep our healthcare current and responsive to the evolving needs of our community.

Learning together

Learning together confirms our belief in education and collaboration. We foster a culture of continuous learning, where our teams are nurtured and encouraged to expand their knowledge and skills. Our people are enthusiastic about their personal progress and encouraged to continuously identify areas where they can improve their own and their team’s performance.

Together we grow, adapt and provide the best possible care to our patients.

Excelling together

Excelling together is about pushing boundaries, setting high standards and striving for excellence in everything we do. We are committed to providing a service that is second to none and put the desire to provide the best possible outcome for our patients at the heart of our activities.

In all areas of the Trust, our colleagues work collaboratively to inspire and motivate each to other to deliver an excellent service. We support each other, celebrate successes and inspire people through example. It’s our commitment to excellence that drives us to go the extra mile every day.