Call 4 Concern

Are you concerned about an adult inpatient's condition? We are listening. Have you noticed a change or deterioration in the patient's condition? Alongside speaking to the ward staff you can also contact the Critical Care Outreach team and make a Call 4 Concern.

Call 4 Concern is a patient safety initiative. We believe that patients, carers and family members know when their condition or that of a loved one is changing for the worse. This service complements the other safety initiatives already in place at our hospitals. 

To raise a concern please call 01483 571122 ext. 4332. Hours of service are 8am–midnight seven days a week. We aim to respond to your concern promptly within these hours. Outside of these hours you can leave a message and calls will be dealt with the following day.

The team does not routinely respond to general concerns including basic nursing care issues for example, food, which is best discussed with the nurse in charge; or general complaints, which should be directed to the Patient Advice and Liaison Service (PALS) . 

Please remember:

• If you need help urgently on the ward - speak to the nurse/doctor in charge of your care for urgent assistance.
• Always discuss your concerns with the doctors and nurses responsible for your care on the ward first. In daytime hours this can ensure that members of staff who know the most about your condition can give you advice, support and act upon your concerns.
• Call 4 concern is a confidential service and the critical care outreach team will work closely with you and all the healthcare staff to act on your concerns.
• Call 4 concern is only available currently to patients, carers and family members at Royal Surrey County Hospital in Guildford, and is not available in our Community Hospitals.