You can find relevant information on visiting and attending our Royal Surrey County Hospital, as well as our community sites in this section.
Our visiting restrictions are following government guidelines. We will be relaxing these restrictions in line with the government's roadmap, with the next set out changes coming into effect from 17 May.
Our staff will be following the Hands, Face, Space guidance, and we ask that you do too. As such, please ensure you wear a mask when you come to the hospital - if you do not have a mask, then one will be provided when you arrive. If you are an inpatient, then staff will provide you with masks to wear during your stay. All patients (inpatients and outpatients) must wear masks at all times while in hospital, unless they have been risk assessed as unable to wear one.
All of our staff will be wearing the relevant level of Personal Protective Equipment (PPE) depending on where you are in the hospital, and whether you are an outpatient or inpatient. If you do not think that they are wearing correct PPE or following the guidelines, please speak to them.
Royal Surrey County Hospital, as well as our community hospital sites, will be closed to all visitors, except for the following:
If you have anything you would like to drop off to a patient, please use our Patient Property Drop-off service (you can find more information below).
Ward specific rules
Special Care Baby Unit
These changes are subject to review, so please check this information regularly for updates.
We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.
You can find out how you can stay in touch with your loved ones, including a Virtual Visit, on our Message to a Loved One page.
Please note we are suspending Patient Property Drop off service over Easter (Friday 2nd April 2021 – Monday 5th April 2021). This service will start again on Tuesday 6th April as normal. If relatives or friends wish to drop property off over Easter they will need to arrange this directly with the ward.
Our property drop off service allows family and friends to bring in personal items for relatives at Royal Surrey County Hospital and is currently available from 9am to 12noon, and 1pm to 3pm, Monday to Saturday.
There is a booking line for appointments for our main hospital, which is available 8am to 12noon, and 1pm to 3pm (Monday to Friday) 0900-1200noon (Saturday’s), with an answerphone for outside of these times.
Only one appointment will be offered per week, for those unable to visit (exceptional circumstances considered). If your friend or family member is able to visit please ensure property exchange is completed during these visits, not through this service. Please do not bring in large or bulky items as items will need to fit in to a bedside locker. Large suitcases and bags will not be accepted, nor will other large items such as blankets or pillows.
Please do not arrive at this service without a booked appointment to allow a safe service provision. Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979540102.
For patients in Milford Hospital or Haslemere Hospital please contact the wards directly.
Please help us minimise the risk by only bringing essential items from the below list:
Non-Essential Items – these will not be accepted