Visiting or attending hospital during Covid

A view of Royal Surrey County Hospital

From Monday 15th November, adult inpatients, who are with us for five days or more, are able to nominate one person who can book an appointment to visit them. These visits will need to be booked directly with the ward. We are asking visitors to only visit every five days and for a maximum length of one hour.

All visitors must:

  • Wear a face mask. If they are unable to wear a face mask or are exempt, we will ask for our patient to choose a new visitor.
  • Order lateral flow kits in advance and come with photographic evidence of a negative test. You can order lateral flow tests here.
  • Have received at least one vaccination, where possible, and provide proof of this. 

If visitors cannot satisfy the above criteria (with the exception of vaccination status), then they will not be able to enter the ward.

All visitors must book an appointment to visit directly with the ward. You can find contact details for our wards below.

These nominated visitors will be able to visit:

  • Via booked appointments only.
  • For a maximum of one hour, every five days.
  • Between 2pm - 8pm.

Please do not attend the hospital if you are experiencing any symptoms of Covid-19: a high temperature of over 37.8 degrees, a new continuous cough or loss or change to your sense of smell or taste.

To keep our staff and patients safe we ask you to observe the rules of hands, face, space. Please ensure you sanitise your hands and put on a surgical mask upon arrival at our hospitals. Please make sure you keep a two metre distance from others, wherever possible.

When visiting patients, please minimise the number of personal belongings you bring with you. If you would like to bring items in for patients, please refer to the list of acceptable items as set out in the Drop-off Service section below.

Visiting information for Royal Surrey, and our community hospitals

Visiting information from 15/11/21

The safety of our patients, staff and visitors is our priority and therefore the Trust has taken the decision to review visiting guidance over the winter period. These changes will support our aim to reduce the potential for COVID-19 transmission from the community into the hospital. This will enable us to safely support patients accessing hospital services during periods of high operational pressures.

We understand how important it is for patients to have an opportunity to meet with their loved ones while in hospital and we will always do everything we can to facilitate this, but we do ask for your understanding when it is not possible.

  • Adult inpatient visiting – one visitor is permitted for one hour, every five days, when the length of stay is five days or more. Visitors must book in via the ward. Each visitor must have a risk assessment and wear the appropriate PPE.
  • Emergency Department (adults) - one visitor per patient. All patients and visitors will be asked to fill out a Covid risk assessment on arrival for track and trace purposes. Please bear with us as this may take time when booking in. All patients and visitors will need to wear a mask at all times within the Emergency Department (ED) unless proven to be exempt. We are required to keep observing the 2m social distance rule within the ED so capacity is reduced. As a result of this, we may have to ask non-carers to leave the ED if a high volumes of patients present – thank you in advance for your understanding should this occur.
  • Emergency Department (Paediatrics) - respiratory syncytial virus (RSV) is a common, and very contagious virus that infects the respiratory tract that can be serious in children and older patients. Cases are on the rise so in order to reduce the risk of cross infection of Covid and RSV, and to protect our patients and staff, we currently ask that only one parent accompanies their child and where possible no siblings accompany patients into ED. Two parents can only attend with the discretion of the paediatric nurse in charge. All adults are required to wear a mask on arrival and fill out the risk assessment for Covid.
  • ICU – visiting patients on ICU is still restricted. We will always try and facilitate visiting for patients undergoing end of life care, and patients who have carers.
    When a patient is critically unwell or has come off the enhanced recovery pathway after surgery, one named visitor will be considered on a case by case basis.
    Please be mindful that we reserve the right to restrict visitors to ICU to protect patients with immune suppression, the risk of infection to visitors, or to reflect any changes in local and national infection control guidance.
  • Chilworth Ward - patients having their first round of chemotherapy can be accompanied by one adult from their household (or a carer or interpretor from outside their household).
  • Carers of adult inpatients - flexible visiting is in place for carers of those with Learning Disabilities, Dementia and additional needs e.g. interpreters – please contact the nurse in charge for the area you wish to visit to discuss visiting arrangements. For those attending outpatients appointments reasonable adjustments can be made to support those with additional needs. Please highlight this to the department you are attending before your visit.
  • End of life care - daily visits are to be agreed by the matron or nurse in charge for up to four people.
  • Outpatient appointments - one person from the same household, or carer from outside of the household, may accompany an adult if assistance is needed.
  • Pre-Assessment Unit (OPD 15) - one person may accompany the patient to drop-off and pick-up only, unless the patient needs a carer or interpretor.
  • EAU - no visiting is allowed
  • Minor Injuries Unit (MIU) - one person can accompany a patient (due to limited space inside, patients and their accompanying person will continue to be asked to wait outside where possible).
  • Surgical unit (Day Surgery, Short Stay Unit, Frensham Ward) - no visiting is allowed.
  • Visitors for business - can now enter the Trust premises by appointment only. Each visitor must have a risk assessment and wear the appropriate PPE.

If you have anything you would like to drop off to a patient, please use our Patient Property Drop-off service (you can find more information below).

Haslemere and Milford Community sites

  • One visitor is permitted for one hour, every five days, when the length of stay is five days or more. Visitors must book in via the ward. Each visitor must have a risk assessment and wear the appropriate PPE. Flexible visiting is in place for carers of those with Learning Disabilities, Dementia and additional needs e.g. interpreters – please contact the nurse in charge for the area you wish to visit to discuss visiting arrangements.

Ward specific rules

Hascombe Ward

  • Two parent/carers allowed to visit per patient. Both must have negative lateral flow tests. No siblings or grandparents allowed. This is under constant review.

Special Care Baby Unit

  • One parent can stay with their baby on the unit. The other may visit at any time. Both parents must have negative lateral flow tests. Grandparents are able to book a visit with a negative lateral flow test.

Maternity

  • One partner from the same household is welcome to attend the 12 and 20 weeks ultrasound scan only.
  • One partner to support women on the Antenatal Ward during the daytime.
  • One partner to support the woman on the Postnatal Ward from 9am - 8pm.
  • Two birth partners are welcome to accompany any women while they are on the delivery suite - this is not dependant on stage of labour.
  • Lateral flow test to be completed for every visit to outpatients and in-patient settings. Please upload to the Government portal and be prepared to show evidence of this to a staff member on arrival.
  • Read more about maternity visiting restrictions here.

 

Royal Surrey County Hospital

Ward/Unit Location Contact Number Visiting rule

Albury Ward

East Wing, Level E

01483 402 773 Ext. 6448/2169

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Ambulatory Emergency Care

East Wing, Level B

01483 571 122 Ext. 6988/2514

Currently cannot take accept visitors (excluding carers) due to reduced capacity.

Bramshott Ward

East Wing, Level C

01483 571 122 Ext 4065/4064

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Chilworth Unit

West Wing, Level F

 

Patients having their first round of chemotherapy can be accompanied by an adult from their household (or a carer or interpreter from outside of their household).

Clandon Ward

East Wing, Level C

01483 571 122 Ext 4067/4359

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Compton Ward

East Wing, Level C

01483 571 122 Ext 4941/6372

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Coronary Care Unit

East Wing, Level E

01483 464 016

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Day Surgery Unit

The Day Surgery Unit is located at the back of the hospital and can be accessed by the entrance on Egerton Road.

01483 406 783

Visiting is currently suspended for this unit.

Delivery Suite

West wing, Level G

01483 464 133 Ext 4699

Two birth partners are welcome to accompany any women while they are on the delivery suite - this is not dependant on stage of labour.

Eashing Ward

East Wing, Level D

01483 571 122 Ext 4081/4082

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Elstead Ward

East Wing, Level D

01483 464 083 Ext 4083/4084

Visiting is currently suspended for this ward.

Emergency Assessment Unit

East Wing, Level B

01483 571 122 Ext 2127/2616

Visiting is currently suspended for EAU.

Ewhurst Ward 

East Wing, Level C

01483 571 122 Ext 4073

One visitor is permitted for one hour, every five days, when the length of stay is five days or more

Frensham Ward

East Wing, Level D

 

Visiting is currently suspended for this ward.

Guildford Ward

Outside of the main building of our county hospital.

01483 571122 ext 3477 

Visiting at the discretion of the nurse in charge.

Hindhead Ward

East Wing, Level D

01483 406 770

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Intensive Care Unit

East Wing, Level B

01483 464 025 

Visiting patients on ICU is still restricted. We will always try and facilitate visiting for patients undergoing end of life care, and patients who have carers.


When a patient is critically unwell or has come off the enhanced recovery after surgery, one named visitor will be considered on a case by case basis.


Please be mindful that we reserve the right to refuse visitors to ICU to protect patients with immune suppression, the risk of infection to visitors, or to reflect any changes in local and national infection control guidance.

Merrow Ward

East Wing, Level E

01483 571122 ext 4098/4099/2592 

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Millbridge Ward

East Wing, Level E

01483 464 191

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Onslow Ward

West Wing, Level F

01483 571 122 

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Shere Ward

West wing, Level G

01483 464 134 Ext 4702

One partner is able to visit the woman on the Postnatal Ward between 9am and 8pm. No siblings/children.

St Catherine's Ward

West wing, Level G

01483 464 147

One partner is able to visit women on the Antenatal Ward during the daytime.

Special Care Baby Unit

West wing, Level G

01483 464 834

One parent can stay with their baby on the unit. The other may visit at any time.

Surgical Short Stay Unit

Situated at the very front corner of the hospital (Level B).

01483 406 828

Visiting is currently suspended on the Surgical Short Stay Unit.

Wisley Ward

East Wing, Level E

01483 571122 ext 4822/6454

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

 

Milford Hospital

Ward/Unit Location Contact Number Visiting rule

Holly Ward

Milford Hospital

01483 956 400

One visitor is permitted for one hour, every five days, when the length of stay is five days or more. Visiting is allowed between 2pm - 5pm, however allowances can be agreed with the ward if relatives work those hours - carers and EOL cases are exempt from this time restriction. 

Oak Ward

Milford Hospital

01483 956 400

One visitor is permitted for one hour, every five days, when the length of stay is five days or more. Visiting is allowed between 2pm - 5pm, however allowances can be agreed with the ward if relatives work those hours - carers and EOL cases are exempt from this time restriction. 

 

Haslemere Hospital

Ward/Unit Location Contact Number Visiting rule

Elizabeth Ward

Haslemere Hospital

01483 956 500

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

Godwin Ward

Haslemere Hospital

01483 956 500

One visitor is permitted for one hour, every five days, when the length of stay is five days or more.

 

Find out how you can stay in touch with your loved ones

We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.

You can find out how you can stay in touch with your loved ones, including a Virtual Visit, on our Message to a Loved One page here.

Drop-off service

Our property drop off service allows family and friends to bring in personal items for relatives at Royal Surrey County Hospital and is currently available from 9am to 12noon, Monday to Friday

There is a booking line for appointments for our main hospital, which is available 9am to 12noon, Monday to Friday, with an answerphone for outside of these times.  

Only one appointment will be offered per week, for those unable to visit (exceptional circumstances considered). If your friend or family member is able to visit please ensure property exchange is completed during these visits, not through this service. Please do not bring in large or bulky items as items will need to fit in to a bedside locker. Large suitcases and bags will not be accepted, nor will other large items such as blankets or pillows.

Please do not arrive at this service without a booked appointment to allow a safe service provision.  Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979540102.

For patients in Milford Hospital or Haslemere Hospital please contact the wards directly.

Please help us minimise the risk by only bringing essential items from the below list:

Essential Items

  • Mobile phone/ tablet/ laptop and charger.
  • Wash Items.
  • Nightwear two - three sets.
  • Day clothes - two - three sets.
  • One pair of slippers or shoes well fitting.
  • Medication.
  • Dentures.
  • Glasses.
  • Hearing aids.
  • Small personal item or photo.

Non-Essential Items – these will not be accepted

  • Food (of any kind – including fruit).
  • Drinks.
  • Sweets or Chocolates.
  • Cash.
  • Soft items such as pillows/blankets.