Useful contacts

If you can’t find the number you are looking for, please contact the hospital switchboard who will be able to connect you to the department directly.

Royal Surrey County Hospital switchboard: Tel: 01483 571122
Egerton Road

To email us, please use the Contact us form

Outpatient Appointments

Monday to Friday 8:30am to 17:30pm [excluding bank holidays]

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointment centre on 01483 464002


Relatives Office

For all Relatives Office bereavement enquiries, please contact the hospital switchboard 01483 571122 and ask for extension 4306 or call direct using 01483 303361

St Luke’s Cancer Centre

Oncology Outpatients: 01483 406761
Radiotherapy Reception: 01483 406600
Radiotherapy Booking Office: 01483 571122 ext 6632/2570
Radiotherapy Private Patients: 01483 571122 ext 6530
Nuclear Medicine Reception: 01483 406700
Chemotherapy Outpatients: 01483 406787
Chilworth Day Unit: 01483 571122 ext. 6842
Onslow Ward: 01483 406858/9

Comments, Complaints and Compliments

We welcome and value your feedback on our services as we recognise that this helps us to identify those aspects of our service where we can improve.

The Patient Advice and Liaison Service (PALS) provides support and advice to patients, their families and friends. They can help address any concerns about the service provided by the Trust in the “here and now”. The office is open from 09:00 to 15:00, Monday to Friday and closed on bank holidays.

To speak to a member of the PAL’s team telephone: 01483 402757


Formal complaints must be made in writing to the complaints team. You can do this by email or writing to the Chief Executive, Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XX.

Freedom of Information Requests

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

In line with the Freedom of Information Act legislation, Royal Surrey County Hospital NHS Trust has published key documents that you can download or request.

All requests for information under the Freedom of Information Act must be made in writing either by email to:

or by letter to:

Information Governance
Royal Surrey County Hospital NHS Foundation Trust
Egerton Road

or online:

Click here

Access to Medical Records

We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under Data Protection Legislation.

To speak to the team about accessing your medical records, please call our switchboard on 01483 571122 and ask for extension 4060.


Alternatively you can write to:

Medical Records Manager
Royal Surrey County Hospital
Egerton Road

Patient Transport

If you are eligible for and need to arrange patient transport, please contact SCAS (South Central Ambulance Service) on telephone number: 0300 123 9840.

Media Enquiries

Members of the Press can contact the Communications team on 01483 408337  (Monday to Friday, 9.00am to 5.00pm).


For urgent media requests out of office hours, please call switchboard 01483 571122 and ask to speak to the on-call director.

Other NHS Contacts

NHS 111 Dial 111 if it isn’t an emergency
Woking Hospital 01483 715911
NHS Choices
Department of Health
NHS England
Care Quality Commission
General Medical Council
National Statistics
Frimley Park Hospital
Ashford and St Peter’s Hospitals
Surrey and Borders Partnership
Surrey and Sussex Healthcare
East Surrey Clinical Commissioning Group
Guildford and Waverely Clinical Commissioning Group
Surrey Downs Clinical Commissioning Group
Surrey Heath Clinical Commissioning Group
North East Hampshire and Farnham Clinical Commissioning Group
North West Surrey Clinical Commissioning Group

©2019 Royal Surrey County Hospital

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