The Oncology Hotline advice number 01483 571122 is available 24 hours a day for any queries regarding your appointment or treatment.
St Luke’s Outpatients
Most outpatient appointments will take place over the telephone or via a video call.
If you have a planned appointment and have not heard from us to change your appointment, please contact us using the contact details on your appointment letter. Please do not come in unless we ask you to.
If you are due to come in for an appointment that we have confirmed is still happening and you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
Radiotherapy continues to be delivered as normal. To limit your time in the department, we kindly ask that you arrive as close to your appointment time as possible.
On arrival you need to check in at reception and then return to your car to await a phone call from a member of the radiotherapy team. When the team ring you, please return to the department and get changed and take a seat in the waiting room.
If you have been brought in by hospital transport then please check in and take a seat in the waiting room. To maintain some distance between people we have reduced the number of our waiting room chairs.
If you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
Chemotherapy and Immunotherapy continues to be delivered on Chilworth day unit. If you have any symptoms of Coronavirus please do not attend. To maintain some distance between people we have reduced the number of our treatment chairs and extended our opening hours, to ensure we can treat everyone without having too many people in at any one time.
Please come at the time of your appointment and not too early, to minimise your length of time on the unit. Your temperature will be taken on arrival.
Unfortunately at this time, we cannot allow any visitors or family to attend with you. If someone has travelled with you to hospital, please can we ask that they remain in their car. If you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter. We will inform your consultant and let you know what to do next.
All oncology diagnostic procedures will continue as normal throughout the pandemic. Some non-oncology routine scans will be postponed until further notice. Urgent molecular radiotherapy will continue. We will be telephoning all patients 24 - 48 hours before the appointment to confirm that they still wish to attend and to confirm that they have no Coronavirus symptoms at this point in time. We ask that patients attend the department no more than five minutes before their appointment and only bring someone with them if absolutely necessary, ie a carer. We also request that patients do not remain in the department between their radiopharmaceutical injection and scan and recommend that they return to their car, wherever possible, during this period. If patients are unable to do this, then they may remain in the department.
All chairs in the waiting area are separated by a 2 metre space and we ask patients not to move these.
If you experience Coronavirus symptoms on the day of your planned procedure, please do not come in for your appointment, instead, telephone the department and we will inform your consultant and tell you what to do next .
Onslow ward is currently looking after patients with cancer and patients who have had or are due to have surgery.
Unfortunately, we are not allowing any visitors to the ward, please speak to the nurse in charge on 01483 406858 if you have any concerns regarding this.
During this time, we would like it if you had a named contact that the ward can communicate and update you of how your relative is doing, please provide us with one contact number.
Personal Protective Equipment (PPE)
In order to comply with social distancing recommendations, you will find that staff working in close contact with you (within 1 metre) will now be wearing masks, gloves and aprons.
A set of frequently asked questions has been developed by various cancer charities.
At St Luke’s Cancer Centre we provide high quality care for all of our patients in a friendly and professional setting.
Our services have received national and international recognition and praise, and patients benefit from the latest and innovative treatments available, delivered by a team of committed and highly skilled staff.
This section provides an overview of the services we offer and what to expect as a patient at the St Luke’s Cancer Centre.
Our Outpatient clinics are held daily, usually between 9am and 5pm. St Luke’s has its own Outpatients department set apart from the main hospital, and this can be found on Level B.
Upon arrival, you will need to check in with our reception staff. Here, you will be welcomed to St Luke’s. It is important that we keep up-to-date records and so it is helpful if you can notify the staff of any recent changes to your personal details.
New patients can spend much longer in the hospital as they will be having information collected from them. You will be advised on how much time you should allow for this. It is useful to have a family member or a friend to accompany you as there will be a considerable amount of information to take on board.
We also have a Teenage and Young Adult Cancer Service (TYAC) for young people aged 16 to 24 years.
You will normally have your blood tests taken in advance of your appointment with the doctor, in order that the doctor has the most recent information to hand for your consultation.
When the doctor is ready to see you, one of our clinic nurses will come and collect you from one of the waiting areas. The nurse may need to perform some checks before the doctor sees you to ensure that they are as informed as possible about your condition. Due to Covid-19, visiting restrictions have been put in place - you can read more about visitng restrictions here. It is important that you ask your doctor about any aspect of your care if you are unclear – all of our Consultants will be happy to address any of your concerns.
Occasionally, you may find a student present in your clinic room, as they often shadow doctors and nurses as part of their training. We would like to emphasise that our staff are happy to ask the student not to attend your consultation if you would prefer them not to.
St Luke’s is a research active Cancer Centre and has a number of research projects on offer for our patients. Therefore, at your consultation, your consultant may invite you to participate in a research study.
What happens after your consultation will depend on your personal management plan that your doctor will put together with you towards the end of your appointment.
Generally, any of the following is likely to happen:
The Royal Surrey’s main pharmacy is located on Level B of the main hospital building and St Luke’s has a satellite pharmacy on the Level B area of Oncology Outpatient Department. This pharmacy is open between 9am and 5:45pm.
Car Park 1 (accessible off Gill Avenue) – this is suitable if you have appointments in Nuclear Medicine, the Oncology Clinic or Chemotherapy located on Level B and Level F Wards. Charges for car park 1 are payable at machines in the main reception area of the Royal Surrey County Hospital as you leave. Weekly tickets are also available from the parking office in main reception.
Car Park 3 (accessible from the rear of St Luke’s Cancer Centre) – this is suitable for appointments in the Radiotherapy Department. Car Park 3 is pay and display and charges vary depending on your length of stay.