On the day of your appointment
Please remember to bring with you:
- Your appointment letter
- Any samples as requested
- Please bring a list of any medication you are
- Change to pay for
- Car parking if you are driving,
- Prescribed medication following your appointment
If you are attending the Eye Clinic/Ophthalmology and your wear glasses for reading or for distance vision, please bring your glasses with you.
Parking can be difficult peak times during the day, so please leave extra time to allow for parking.
If you are attending The Royal Surrey County Hospital, our main car park is pay and display, please bring plenty if change with you. There are top up machines located in the hospital if you are longer than expected at your appointment.
*Please make a note of the bay number where you have parked in case you need to top up.
Car Parking on website for prices
If you are attending Haslemere Hospital, there is limited free parking adjacent to the Outpatients Department.
If you are attending Cranleigh Hospital, you will need to park in the payable public car parks in the village that are located behind the hospital.
When you arrive
The location of your Outpatient appointment will be included in your appointment letter, please help us by arriving on time for your appointment.
When you enter the main entrance of the hospital you will enter on Level B, this is the same level as most of our Outpatient Clinics. If you are unsure of where you need to go or need some assistance with directions, please ask at our reception desk located in the main entrance.
Alternatively, if you continue past our reception desk and carry on straight ahead, there is a large ‘Wayfinder’ map on the wall showing the way to the clinics (click to view our Wayfinder map online).
Please make your way to the appropriate location. Most outpatient departments now have self-check in screens for you to use. Once you have checked in, please take a seat in the adjacent waiting area.
We aim to see you within 30 minutes of your appointment time, although some patients need longer and unexpected delays can happen. You will be able to check the progress of the clinic on the information screens in the waiting areas. If you have any concerns regarding the waiting times, any questions regarding your appointment or you cannot see you details on the information screen please ask a member of the nursing team.
Your appointment will be with one of our consultants who may have a team of junior doctors and nurses work that work with them. You may not always see the consultant named on your letter however you will be seen by a member of their team who is familiar with your case.
There may be medical or nursing students present during your consultation. If you would rather they were not present during your consultation please let a member of the nursing team or a doctor know.
After your consultation
If you need further tests, investigations or procedures, the doctor/ nurse will explain what you need to do or where you need to go. Where possible we will arrange for these to be completed on the same day. Other tests or investigations will require you to re attend another day and these departments will contact you to arrange an appointment date and time.
If you need to have a procedure or an operation, you will be contacted by the Admissions Team to arrange a date and provide instructions after you have left the hospital. If you have any questions and concerns regarding your inpatient stay you can contact the Admissions team.