Royal Surrey County Hospital NHS Foundation Trust is currently experiencing some problems with its Patient Administration System (PAS) – the computerised system that handles patient appointment bookings, for example in outpatients, A&E and admissions.

Following a planned upgrade to the Patient Administration System a problem was identified, which meant some staff were unable to book patient appointments electronically. The Trust immediately introduced a temporary paper-based system and has taken steps to minimise the impact on patients. Progress continues to be made and no operations have been cancelled and urgent clinic appointments, for example for cancer, have not been affected.

Royal Surrey is working closely with the system supplier, Allscripts, to resolve this issue as soon as possible.

Bob Peet, chief operating officer for the Trust, said: “We are obviously very disappointed that the system upgrade has not gone smoothly, despite a lot of detailed planning ahead of the implementation. We immediately put in place our paper-based process, alongside our electronic system. Our priority is to keep the impact on our patients to a minimum. This may have caused delays in some of our clinics and we are very sorry if this has caused any inconvenience to our patients.

“We are grateful to all of our patients for their patience and understanding.

“We must also pay tribute to our staff for their tireless efforts to minimise the disruption for patients and thank them for their hard work.”

©2019 Royal Surrey County Hospital

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