img_0046Royal Surrey County Hospital has been rated a great PLACE to receive treatment for the second year in a row, according to a patient survey.

The Trust topped the tables in Surrey in four out of the five categories for the second year in the Patient-led assessment of care environment (PLACE).

Royal Surrey’s scores also placed it above the national average in all sections of the survey.

The assessments involve volunteers visiting hospitals as part of teams to assess how the environment supports patients’ privacy and dignity, food, cleanliness and general building maintenance.

It focuses entirely on the care environment and does not cover the clinical care provision or how well the staff are doing at their job.

The assessment is performed annually at hospitals, hospices and day treatment centres and the results are reported publicly to help drive improvements in the care environment.

In Surrey the Trust came out on top in cleanliness, dignity and wellbeing, condition, appearance and maintenance and dementia.

It was placed third for its food provision on the wards.

Alf Turner, Deputy Chief Executive, said: “Our patients are our most important critics and to hear that they think we are providing a top care environment is something we can all be proud of.

“We were delighted to top the table in four out of the five categories last year and to repeat the result for a second year is testament to the continued hard work and dedication of the entire team.

“In the last year I have been working closely with the catering team to upgrade the patient menus and the presentation of the food and I am slightly disappointed by this result.

“However, it showed an improvement on last year and we will continue to build on this for the future.”

©2019 Royal Surrey County Hospital

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