Royal Surrey County Hospital NHS Foundation Trust retains a rating of Good overall from the Care Quality Commission (CQC) following an inspection in January and February this year. The Trust was rated as Outstanding for being responsive to people’s needs and for its maternity services and Good for being caring, effective, and safe.
A team of inspectors from the CQC visited the trust during January and February 2018 to check the quality of four core services: maternity, gynaecology, medical care, and outpatients. CQC also looked specifically at management and leadership to answer the key question: Is the trust well led?
Inspectors found particular improvements in our maternity department with innovative approaches to providing person-centred care that involved other service providers. An energetic and ambitious workforce took accountability and ownership for changes within the department. Staff were responsive to patients’ requests, with adjustments being made where possible to allowed patients with specific individual needs to access care..
Within the outpatients department, there was strong, clear leadership and staff said they felt well managed and well-led. Staff told inspectors the matron and senior nurses were visible and supportive within the department, they felt valued, listened to and respected. The matron in outpatients was a finalist in national awards for innovation after developing a safer staffing tool in use across the trust.
CQC’s Deputy Chief Inspector for Hospital Inspection, Amanda Stanford, said:
“Since our comprehensive inspection of Royal Surrey County Hospital NHS Foundation Trust in 2013 some of the quality initiatives such as the achieving excellence programme have matured. We have found ample evidence of improvements, leading us to improve the rating for safe in medical care and oncology.
Paula Head Chief executive said:
“This is an excellent result and demonstrates what I constantly tell everyone about the amazing people we have in our Trust and their commitment to patient care and to ensuring that the experience of every patient is the best it can be. It is very heartening and reassuring that this has been reflected in the CQC visit and that the comments of the inspectors highlight areas where there is excellent leadership and patient care.”
Full details of the ratings are given in the grid below and online at: http://www.cqc.org.uk/provider/RA2