If you have a concern about your care, the care of a relative or about any aspect of our services, in the first instance you should discuss your concerns with the Nurse or Doctor looking after you or your relative, or, Ward Sister or Matron.
If you would like to speak to a member of the Doctors team including the Consultant, you can ask a member of the Nursing Staff or Reception Staff to arrange an appointment for you. Some wards have relative’s clinics to facilitate communication with the Doctors caring for you or your relative.
If you are unable to resolve your concerns by talking to a member of staff, you may wish to contact the Patient Advice and Liaison Service (PALS), which provides support and advice to patients, their families and friends.
If you are still not satisfied and the problem still remains unresolved you can make a formal complaint.
What should I do if I want to make a written (formal) complaint?