New mums have praised the excellent care at Royal Surrey County Hospital, according to a national survey.

The kindness, understanding, dignity and respect shown to new parents by the Trust’s experienced and dedicated midwifery team was also highlighted in the findings.

The Care Quality Commission’s (CQC) annual National Maternity Survey asked mums to rate their experience in 70 key areas from antenatal to post-natal care, including labour and delivery.

Among the key areas where Royal Surrey excelled were:

  • women always felt they had enough information to help them with their choices;
  • they felt listened to about their physical and emotional wellbeing;
  • women said that they were always treated with dignity and respect;
  • they felt confident with all the staff who treated them during their pregnancy and labour;
  • post-natal care  – where women felt that they received excellent care which was offered with kindness and understanding.

New mums said that the first rate care continued when they returned home, with community midwifery teams offering on-going support for up to six weeks following birth.

The survey was sent to all mums who gave birth at the Trust in February last year, with a 55 per cent choosing to share their experience, compared to a national average of only 37 per cent.

This latest success for the Maternity department follows the ‘outstanding’ rating they received following the CQCs inspection last year.

The inspectors praised the service as being well led and responsive to the needs of their patients.

Jacqui Tingle, Deputy Director of Midwifery and Divisional Head of Nursing for Women and Children said: “Every day my team comes into work with the knowledge that they are in the very privileged position to work closely with women and their families during both pregnancy and childbirth.

“We share an incredibly special journey with them and we know that it is one that will stay with them forever.

“We were delighted with the findings from the annual survey, which recognises the hardwork and dedication of all within the department.

“This survey was completed by our most important critics and I was thrilled that there was not a single area where we were found to be less than satisfactory.

“Following these fantastic results we are not sitting back and the team continues to strive for further improvements to ensure that the service remains one of the best performing in the country.”


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