We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.
For relatives and patients that do not necessarily have access to their own device our new Family Liaison Service has set up the services below.
We are pleased to offer Virtual Visiting.
This is online visiting via a video call in partnership with the Attend Anywhere video platform, by appointment with the ward.
If you would like to Virtually Visit a patient, please contact the ward to arrange a date and time.
You must ensure you have arranged an appointment with the ward before starting the call.
Alternatively, you can access your Virtual Visit via our Attend Anywhere Video Appointment page, and then the big blue ‘Click here to start a video call’.
If accessing this way, you will be asked to select the relevant Waiting Area from a drop down list, which also includes specialty clinics. The waiting area for Virtual Visiting is Ward Visitors Room. Please do not enter the waiting room unless you have arranged a Virtual Visit with the ward.
The Virtual Visit is free (except for your internet usage).
Virtual Visits are secure; your privacy is protected. There is no need to create an account
No information you enter is stored.
You don’t use any data while waiting for a member of staff to join you. A Virtual Visit uses a similar amount of data to Skype® or FaceTime®.
Our ward staff will support communication using the patient's own mobile phone/tablet/laptop - voice calls, WhatsApp, Facetime, social media etc. Devices can be dropped at the hospital and delivered to the patient via our contactless Patient Property Drop off Service.
You can email our dedicated email address: email@example.com
You can call our dedicated telephone number: 01483 402 757 between 10am - 12pm Monday – Friday
Pairs of homemade hearts lovingly made and gifted by local knitters, crafters and charities have been distributed to all inpatient wards and departments. One heart can be given to the patient and the matching one to the relative which can be kept with them and held during this challenging time of being separated.
How do I arrange for my loved one to have a heart?
Just ask on your Ward/Department and the staff will give you a heart and send the matching one in the post to your relative with a card on which you can write a message to your loved one
Just ask on the patient’s Ward/Department and with the patient’s consent the staff will give the patient a heart and send the matching one in the post to you with a card on which the patient can write a message to their loved one
If you are dropping off property for a patient via our contactless Patient Property Drop off Service there will be hearts available at the drop off point. You can put one in with the property to be delivered to the patient along with a card on which you can write a message to your loved one and you can take the matching heart home with you
3. Via our Family Liaison Service:
Contact our Family Liaison Service as below and they will arrange delivery of hearts for patients and relatives
Emails – You can email our dedicated email address: firstname.lastname@example.org Your email must include the patient’s name, date of birth/address, ward if known and your relationship to the patient.
Telephone - You can call our dedicated telephone number: 01483 402757
Wards and Departments can obtain supplies of hearts and cards from the PALS office, located in the front hall on Level B.
You can write to our dedicated postal address:
Message to a Loved One
Royal Surrey Hospital