Staff at Royal Surrey County Hospital are asking for help in how they communicate with patients and the public.

The Trust which runs the hospital and adult community services in the area is looking at how it communicates and engages with patients, the public and partners and is keen to hear views on how it can improve.

It is asking Surrey residents to take a few minutes to answer a few questions in a survey. As a thank you for their time those taking part are able to enter a prize draw.

Chris Davies, the Associate Director of Communications, Engagement and Marketing at Royal Surrey County Hospital NHS Foundation Trust, said: “We hear regularly from patients and families praising the care they receive from colleagues and we are very proud of that.

“We also know that one of the things we could do better is how we communicate as individuals and as an organisation and we would like help in understanding how we do that.”

The Trust was recently rated by the Care Quality Commission as Outstanding for being responsive and for its maternity care and Mr Davies said the Trust is keen to make sure the public’s voice is heard.

He said:  “There’s a lot of exciting things happening and great work collaborating with partners as part of the Surrey Heartlands integrated care system.

“We know in the future it will be important for us to be able to update patients and the public about our ideas and to have a conversation with them about how we put them into practice.”

The survey is available online and can be completed anonymously or respondents can ask to be entered into the prize draw which includes a night’s stay and breakfast at the Holiday Inn, Guildford.

The survey can found here.

©2019 Royal Surrey County Hospital

Log in with your credentials

Forgot your details?