A round-the-clock telephone and advice help line for expectant mums which was developed at Royal Surrey has been nominated for a key national award.

The Pregnancy Advice Line allows pregnant women to access advice and support from midwives 24 hours a day, seven days a week.  Since it opened in April 2018, the service has been used by 10,000 women across the Surrey Heartlands area and is estimated to have freed up hundreds of hours of maternity staff time which would previously have been taken up with phone calls.

The advice line has been shortlisted for an Innovation in Practice award at the British Journal of Midwifery Practice Annual Awards in Leeds on 13 February.

Based in a bespoke call-centre hub at the South East Coast Ambulance Service Head Office in Crawley and working in partnership with the ambulance team, the Pregnancy Advice Line is part of the national NHS Better Births plan to transform maternity services for pregnant women and families with new born babies, offering more personalised care.

“We’re very excited to have been nominated for this key award,” said Jacqui Tingle, Deputy Director of Midwifery and Divisional Head of Nursing for Women and Children at Royal Surrey. “The Advice line is a great example of forward thinking which has freed up our staff and hugely increased contact time in Maternity Units across Surrey Heartlands.”

©2019 Royal Surrey County Hospital

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