Information about our Adult Audiology Service

Are you a GP or service provider interested in the services we provide within audiology at Royal Surrey County Hospital? Or do you have a patient you would like to refer to our service?

 This page will tell you about where and what services we provide within adult audiology including the link below to the Adult Referral form. For information about paediatric audiology please click here. 

Adult Audiology Referral Form

What do we offer?

  • Adult hearing aid services for patients aged 18 years and over
  • Short waiting times:
    • Hearing tests completed on average within 4 weeks of referral
    • Hearing aids are fitted on average within 7 weeks of referral
  • Direct access for GPs through eRS for all our services
  • Qualified audiologists with a range of different specialisms (see our additional services)
  • Services provided at 5 locations
  • Range of tests available to provide individual care including speech testing and Real Ear measurements
  • All patients are offered 2 hearing aids (if suitable)
  • Lifelong aftercare
  • Battery collection available at many locations across Surrey and Hampshire
  • Open access walk-in clinic for hearing aid repairs and servicing at the Royal Surrey County Hospital, for more information please see Our Services
  • Booked repair appointments available at all 5 locations
  • Comprehensive report detailing findings and management plan
  • Close collaboration with the Diocese of Guildford providing training to volunteers in the basics of hearing aid maintenance
  • Onwards referral and signposting to other services and useful equipment

Direct Access Hearing Aid Services Available at:

Haslemere District Hospital
Church Lane
Haslemere GU27 2BJ

West Byfleet Health Centre
Madeira Road
West Byfleet KT14 6DH

Woking Nuffield Hospital
Shores Road
Woking GU21 4BY

Cranleigh Village Hospital
5 High Street
Cranleigh GU6 8AE

Royal Surrey County Hospital
Egerton Road
Guildford GU2 7XX

How to refer to us?

  • All of our services can be booked through the eRS system or a referral can be sent via post or email.
  • We have created a new referral form for our hearing aid services which is linked above which we will be grateful if you can start using. This will help us to triage our patients more efficiently.
  • If you wish for your patient to have a home visit or to be seen in one of our specialist clinics please state this clearly in your referral.

Referral Criteria

  • No sudden onset of hearing loss or sudden deterioration of loss.
  • No vertigo.
  • No persistent otalgia, discharge from the ears.
  • No unilateral or pulsating tinnitus.
  • Both ears are free of wax

Additional Services:

  • Close working with ENT
  • Home visits available
  • Complex case clinic – this service is provided by our senior audiologists for those patients who have a hearing loss of complex presentation.
  • Special needs clinic – this service is designed to provide Audiology care to patients with dementia and learning difficulties.
  • Tinnitus clinic – this service provides specialist support for patients with tinnitus. The service is led by audiologists specialised in tinnitus therapy techniques which include CBT.
  • Paediatric clinic – this service provides diagnostic testing and hearing aid provision for children between the ages of 0-18 years.
  • Balance clinic – we provide balance diagnostic testing and vestibular rehabilitation for adults and children with balance problems associated with the vestibular system.

If you would like further information about any of our additional services do
contact us via telephone 01483 464108 or email 

Referring to our Audiology service:

If you would like to refer to our adult audiology hearing assessment or hearing aid service, we will be grateful if you can use the Referral Form as this allows us to triage our patients most effectively. If you would like to refer to other adult audiology services, such as tinnitus or balance please see their information pages.

Latest Hearing Aids

  • Where possible (especially those with a mild/moderate hearing loss) we will fit a ‘slim fit’ style hearing aid which prevents the need for an earmould and often leads to a more natural sound.
  • We offer a range of different earmould types for patients with skin problems.
  • All the hearing aids are programmed and fine-tuned using the latest hearing aid verification equipment.
  • All patients have access to a range of adjustable settings such as a volume control and the loop system.
  • We provide a behind the ear style hearing aid as these are the most cost effective style of hearing aid. We can offer in the ear hearing aids to patients with external ear abnormalities.
  • We offer a range of colours of hearing aids to all patients.

How to become a Hearing Aid battery supplier

To provide our patients with the best quality service, we aim to provide batteries in a range of locations across Surrey and Hampshire. If you are a GP service, community centre, library or any other community based service we would be delighted to work with you to supply hearing aid batteries to our patients that attend your services. To find out more about how to become a service battery provider please read the below leaflet.

If you are unsure whether your service is currently listed as provided hearing aid batteries to our patients, please refer to our current hearing aid Battery Supplier List.

If your service is listed, and you no longer wish to supply batteries please contact us either via telephone 01483 464108 or email


Click Here to Go Back to All Audiology Links

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