1) How many compliments did your trust receive in 2017? The Trust does not record this information.
2) Do you have a procedure for handling compliments? Compliments tend to be sent to the areas direct, any received through PALS or the Chief Executive office are forwarded to the appropriate area.
3) Do you respond to the authors? The Trust tends to reply to formal letters.
4) Do you pass the compliments onto to the complimentees? Yes, if they are received centrally.
5) Do management see copies of compliments? Yes, if they are received centrally. Senior nurses bring selected compliments to the monthly senior nurse meeting
6) Do you analyse the content of compliments? No