Emergency Department

Emergency Department nurse smiling

If you are injured or ill, the NHS provides a range of services to help you get well.

You can receive faster treatment by choosing the NHS service that can best treat your symptoms. If you’re unsure the best thing to do if it isn’t an emergency is to contact NHS 111.

Is the Emergency Department at Royal Surrey County Hospital right for me?

The Emergency Department is for patients requiring emergency care for serious and life-threatening conditions, such as:

  •         loss of consciousness
  •         acute confused state and fits that are not stopping
  •         chest pain
  •         breathing difficulties
  •         severe bleeding that cannot be stopped
  •         severe allergic reactions
  •         severe burns or scalds
  •         stroke
  •         major trauma such as road traffic accidents

People who attend the Emergency Department are seen and treated in order of clinical priority and not in the order they arrive; this means an attendance with a minor injury or ailment may result in a long wait as we treat those who need our specialist support.

I’m unsure what service is right for me?

If you’re unsure where to go and think you need urgent medical attention, but it’s not life threatening, contacting NHS 111 can help you make sure you reach the best NHS service for your health needs. NHS 111 is open all day and night, every day of the year and you can speak with a nurse or clinician.

Calls to NHS 111 are free from mobiles and landlines. You can also access the service online at 111.nhs.uk

If you need expert help, for example from someone who knows more about what is wrong, they will see you get it.

NHS 111 can also:

  •         book an appointment for you to see a GP out of normal working hours
  •         book an appointment for you to see an emergency dentist
  •         help you speak to someone who can provide mental health support
  •         book you into another NHS service
  •         arrange for you to pick up medicine at a pharmacy near you
  •         give you self-care advice
  •         send an ambulance if you need one
  •         tell you if you need to go to an Emergency Department

Woking Walk-in Centre

The Walk-in Centre provides nurse-led medical treatment when your condition is urgent but not an emergency.

The Walk-in Centre is only 15-20 minutes from Guildford by car or public transport and is open Monday to Sunday 8am to 8pm.

Most patients are seen within four hours.

It is also open 8am to 8pm on Bank Holiday.

No appointment is needed.

Address: Woking Walk-in Centre, Heathside Road, Woking, Surrey, GU22 7HS

Telephone: 01483 846209

Haslemere Minor Injuries Unit

The Minor Injuries Unit sees adults and children, aged two years and over, with minor injuries, including people with cuts, sprains and suspected minor fractures.

It is open Monday to Friday 9am to 5pm.

No appointment is necessary.

Address: Haslemere Hospital, Church Lane, Haslemere, Surrey, GU27 2BJ

Telephone: 01483 782334

GP

A General Practitioner (GP) is a highly skilled doctor who will be the main contact for most NHS patients for general healthcare. They support patients throughout their lives and can help you manage your health.

If you need to see your GP but find it hard to access your practice in routine hour, appointments with a GP, nurse or other healthcare professional are available in the evening and weekends through your practice.

Local GP practices across Guildford and Waverley are working together to offer patients better access to appointments. There are now more than 140 additional hours of evening and weekend appointments available and anyone registered with a GP can access these appointments.

Please remember, the Emergency Department is not an alternative to a GP appointment.

Need to see a GP out of hours?

If you need to see a GP outside of normal practice hours and it is not an emergency, please call NHS 111.

The NHS 111 team will assess your condition over the phone and if clinically appropriate, they will arrange for you to see a GP using the local NHS Out of Hours service in Surrey.

Find a GP practice

You have a legal right to choose a GP practice that best suits your needs.

You can find the GP practices near you by clicking here.

Registering with a GP

When you have found a practice you like, you’ll have to formally register with it as an NHS patient by submitting a registration form to them.

You can pick up a registration form at the practice, or you can download it from GOV.UK by clicking here.

Forms may vary slightly, and some practices may use their own version.

When you have completed and returned the form, NHS England will transfer your medical records to your new practice and write to you to confirm your registration as patient with that practice.

Information for those moving to or visiting England

You do not need to be ordinarily a resident in England to access GP services without charge.

But charges may arise if you need a hospital referral other specialist treatment.

More information on moving to England is available by clicking here. If you’re just visiting click here for more information.

Falling ill while away from home or not registered with a GP

If you fall ill while away from home or you’re not registered with a GP but need to see one, you can still contact your nearest practice to ask for treatment.

You can receive emergency treatment for 14 days. After that you’ll have to register as a temporary or permanent patient.

Registration as a temporary resident allows you to be taken on to the practice’s list for up to three months.

Pharmacists

You can ask a pharmacist for advice before minor ailments or winter illnesses get worse.

Community pharmacists are qualified healthcare professionals who can offer clinical advice and over the counter medicines to effectively and safely manage a range of health concerns, such as coughs, colds, sore throats, earaches, eye infections and many more.

Most people live within easy reach of a pharmacy, it’s quick and convenient – you don’t need to book an appointment and can be seen by a pharmacist in the privacy of a consultation room.

For more information on the services available visit www.nhs.uk

About the Emergency Department

Open 24 hours a day, 365 days of the year, the Emergency Department at Royal Surrey County Hospital offers a full spectrum of specialist emergency services including Medical, Surgical, Paediatric, and Gynaecology and Obstetrics. 

Our Emergency Department has just undergone an £8 million rebuild with a new Minor Injuries area, Paediatric area, Clinical Decisions unit, Fit to Sit area and dedicated ambulance cubicles.  We are also a Trauma Unit in the South West London and Surrey Trauma Network

Our dedicated Paediatric assessment area is staffed with specialist Paediatric nurses 24/7, and has a dedicated HDU (High Dependency Unit).

Our Clinical Decisions Unit (CDU) is for patients needing a few hours of acute treatment but who do not need to be admitted to hospital.

The Emergency Department is an Emergency Medicine Consultant led service 7 days a week.

We have an Emergency Nurse Practitioner service 15 hours a day, 7 days a week.

Patients can access the Emergency Department either by presenting themselves, being sent by their GP, or via an ambulance or air ambulance. Patients can also be referred from walk-in centres and the Minor Injuries Unit at Haslemere Hospital.

Royal Surrey Charity