What we are doing at Royal Surrey

The safety of our patients and staff is our top priority. As cases of Covid-19 continue to rise across the South-East, including Surrey, our teams are very busy and we expect that to continue over the coming weeks. As a result, the local NHS has been working as a system to put measures in place that will enable us to prioritise how we provide care, focusing on those patients who are critically ill. These measures include:

  • Postponing some routine and non-urgent elective procedures and operations.
  • Continuing to prioritise those who need urgent and cancer care.
  • Working together as a system with partners, to enable additional bed capacity, deployment of staff, as well as timely and safe discharge of our patients into the community, to support our Covid-19 response.
  • Moving more of our outpatient services to virtual appointments to reduce the need for patients to come to our sites, which in turn reduces the risk of increasing levels of Covid-19 transmission. Importantly, patients who have booked appointments should still attend; if we need to reschedule an appointment patients will be contacted directly. 

Both staff and patients at the Trust will be required to wear a surgical face mask. In line with Public Health England (PHE) guidance, we are screening all patients for Covid-19 before planned and urgent admissions. 

Patients can ask the staff in charge of their care any questions related to Covid-19.

We would like to thank the public for their support at this time, and remind people to follow the national guidance to reduce the spread of Covid-19; this will help protect our families, keep frontline services running and save lives.

Visiting information for Royal Surrey, and our community hospitals

Visiting information from 19/7/21

  • Adult inpatient visiting - one visitor is permitted for one hour, three times a week, on alternate days. Visitors must book in via the ward. Each visitor must have a risk assessment and wear the appropriate PPE.
  • Emergency Department (Paediatrics) - two parents can accompany their child.
  • Emergency Department (adults) - one person can accompany a patient. However, unless End of Life or a carer, they cannot follow the patient onto a ward.
  • Chilworth Ward - patients having their first round of chemotherapy can be accompanied by one adult from their household (or a carer or interpretor from outside their household).
  • Carers of adult inpatients - daily visits up to one hour to support patients with learning difficulties, dementia or for interpretation.
  • End of life care - daily visits are to be agreed by the matron or nurse in charge for up to four people.
  • Outpatient appointments - one person from the same household, or a carer from outside of the household, may accompany an adult.
  • Pre-Assessment Unit (OPD 15) - one person may accompany the patient to drop-off and pick-up only, unless the patient needs a carer or interpretor.
  • EAU - no visiting is allowed
  • Minor Injuries Unit (MIU) - one person can accompany a patient (due to limited space inside, patients and their accompanying person will continue to be asked to wait outside where possible).
  • Surgical unit (Day Surgery, Short Stay Unit, Frensham Ward, Clandon Ward) - no visiting is allowed.
  • Visitors for business - can now enter the Trust premises by appointment only. Each visitor must have a risk assessment and wear the appropriate PPE.

If you have anything you would like to drop off to a patient, please use our Patient Property Drop-off service (you can find more information below).

Haslemere and Milford Community sites

  • Adult inpatient visiting - one visitor permitted for one hour, on alternate days. Visitors must pre-book via the ward booking system. Each visitor must have a risk assessment and wear the appropriate PPE. Community hospitals may also continue with their successful window visiting plan at the discretion of the matron.

Ward specific rules

Hascombe Ward

  • Two parent/carers allowed to visit per patient.

Special Care Baby Unit

  • One parent can stay overnight and the other parent may visit between 8am-8pm daily, subject to the activity on the unit.

Maternity

  • One partner from the same household is welcome to attend the 12 and 20 weeks ultrasound scan only.
  • One partner to support women on the Antenatal Ward during the daytime.
  • One partner to support the woman on the Postnatal Ward from 9am - 8pm.
  • Two birth partners are welcome to accompany any women while they are on the delivery suite - this is not dependant on stage of labour.
  • Read more about maternity visiting restrictions here.

 

Royal Surrey County Hospital

Ward/Unit Location Contact Number Visiting rule

Albury Ward

East Wing, Level E

01483 402 773 Ext. 6448/2169

One nominated visitor allowed for one hour, three times a week, on alternate days

Ambulatory Emergency Care

East Wing, Level B

01483 571 122 Ext. 6988/2514

One adult can accompany a patient.

Bramshott Ward

East Wing, Level C

01483 571 122 Ext 4065/4064

One nominated visitor allowed for one hour, three times a week, on alternate days

Chilworth Unit

West Wing, Level F

 

Patients having their first round of chemotherapy can be accompanied by an adult from their household (or a carer or interpreter from outside of their household).

Clandon Ward

East Wing, Level C

01483 571 122 Ext 4067/4359

Visiting is currently suspended for this ward.

Compton Ward

East Wing, Level C

01483 571 122 Ext 4941/6372

One nominated visitor allowed for one hour, three times a week, on alternate days.

Coronary Care Unit

East Wing, Level E

01483 464 016

One nominated visitor allowed for one hour, three times a week, on alternate days.

Day Surgery Unit

The Day Surgery Unit is located at the back of the hospital and can be accessed by the entrance on Egerton Road.

01483 406 783

Visiting is currently suspended for this unit.

Delivery Suite

West wing, Level G

01483 464 133 Ext 4699

Two birth partners are welcome to accompany any women while they are on the delivery suite - this is not dependant on stage of labour.

Eashing Ward

East Wing, Level D

01483 571 122 Ext 4081/4082

One nominated visitor allowed for one hour, three times a week, on alternate days.

Elstead Ward

East Wing, Level D

01483 464 083 Ext 4083/4084

One nominated visitor allowed for one hour, three times a week, on alternate days.

Emergency Assessment Unit

East Wing, Level B

01483 571 122 Ext 2127/2616

Visiting is currently suspended for EAU.

Ewhurst Ward 

East Wing, Level C

01483 571 122 Ext 4073

One nominated visitor allowed for one hour, three times a week, on alternate days.

Frensham Ward

East Wing, Level D

 

Visiting is currently suspended for this ward.

Guildford Ward

Outside of the main building of our county hospital.

01483 571122 ext 3477 

Visiting at the discretion of the nurse in charge.

Hindhead Ward

East Wing, Level D

01483 406 770

One nominated visitor allowed for one hour, three times a week, on alternate days.

Intensive Care Unit

East Wing, Level B

01483 464 025 

One nominated visitor allowed for one hour, three times a week, on alternate days for non Covid-19 patients.

Merrow Ward

East Wing, Level E

01483 571122 ext 4098/4099/2592 

One nominated visitor allowed for one hour, three times a week, on alternate days.

Millbridge Ward

East Wing, Level E

01483 464 191

One nominated visitor allowed for one hour, three times a week, on alternate days.

Onslow Ward

West Wing, Level F

01483 571 122 

One nominated visitor allowed for one hour, three times a week, on alternate days.

Shere Ward

West wing, Level G

01483 464 134 Ext 4702

One partner is able to visit the woman on the Postnatal Ward between 9am and 8pm. No siblings/children.

St Catherine's Ward

West wing, Level G

01483 464 147

One partner is able to visit women on the Antenatal Ward during the daytime.

Special Care Baby Unit

West wing, Level G

01483 464 834

One parent can stay overnight and the other parent may visit between 8am-8pm daily, subject to the activity on the unit.

Surgical Short Stay Unit

Situated at the very front corner of the hospital (Level B).

01483 406 828

Visiting is currently suspended on the Surgical Short Stay Unit.

Wisley Ward

East Wing, Level E

01483 571122 ext 4822/6454

One nominated visitor allowed for one hour, three times a week, on alternate days.

 

Milford Hospital

Ward/Unit Location Contact Number Visiting rule

Holly Ward

Milford Hospital

01483 956 400

One nominated visitor allowed for one hour, three times a week, on alternate days.

Oak Ward

Milford Hospital

01483 956 400

One nominated visitor allowed for one hour, three times a week, on alternate days.

 

Haslemere Hospital

Ward/Unit Location Contact Number Visiting rule

Elizabeth Ward

Haslemere Hospital

01483 956 500

One nominated visitor allowed for one hour, three times a week, on alternate days.

Godwin Ward

Haslemere Hospital

01483 956 500

One nominated visitor allowed for one hour, three times a week, on alternate days.

 

Information for families and friends of inpatients with COVID-19

The ICU and Medical teams have written two documents which provide information for families and friends of patients admitted to hospital with COVID-19.

These are:

Information for families of inpatients with COVID-19

Information for families saying goodbye from a distance

 

Adult Community Service

Our district and community nursing service is continuing but they will prioritise urgent and semi-urgent cases. 

If you or a member of your household have symptoms of Coronavirus* and are expecting a home visit from a member of the community or district nursing team, please contact the Community Co-ordination Centre. 

Our district and community nursing team routinely wear a uniform when they are visiting patients and when they travel between patients. They are therefore extremely experienced at carrying out risk assessments to ensure they follow appropriate infection control and prevention practices and use the necessary personal protective equipment (PPE) to protect their uniform from contamination.

We have developed advice sheets to assist community patients with self care, which can be found by clicking here.

*Coronavirus symptoms are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss, or change, of smell or taste.

Support and information for parents and families

Surrey Heartlands has created a new information sheet for Surrey parents, highlighting the health and wellbeing services and support available to them during Covid-19.

This includes information on new local initiatives including the DadPad App, HANDi app and the new virtual postnatal peer support groups which are just starting, alongside existing services such as the Children and Family Health Surrey Advice Line and national resources like Every Mind Matters.

View support and information for parents and families in Surrey Heartlands during the coronavirus pandemic

Overseas charging - All visitors to the UK

As Coronavirus has been declared a pandemic, all treatment for the virus is free to all no matter your immigration status.

Elective surgery advice

Patients will be swabbed 72 hours before their procedure. They will then need to self-isolate until admission.

Hands, Face, Space

Washing your hands

While coronavirus is not likely to survive for long periods of time on outdoor surfaces in sunlight, it can live for more than 24 hours in indoor environments. Washing your hands with soap and water for at least 20 seconds, or using hand sanitizer, regularly throughout the day will reduce the risk of catching or passing on the virus. Please ensure you are washing your hands regularly and using hand sanitiser when you can.

Covering your face

Coronavirus is carried in the air by tiny respiratory droplets that carry the virus. Larger droplets can land on other people or on surfaces they touch while smaller droplets, called aerosols, can stay in the air indoors for at least five minutes, and often much longer if there is no ventilation. Face coverings reduce the dispersion of these droplets, meaning if you’re carrying the virus you’re less likely to spread it when you exhale. 

Both staff and patients at the Trust will be required to wear a surgical face mask.

Making space

Transmission of the virus is most likely to happen within two metres, with risk increasing exponentially at shorter distances. While keeping this exact distance isn’t always possible, remaining mindful of surroundings and continuing to make space has a powerful impact when it comes to containing the spread. Please continue to keep at least a two metre distance from others.

Coronavirus testing in Surrey

You can find relevant information on testing in Surrey here.

A revised, bespoke page clearly sets out who is now eligible for a test, how to book, information about the different types of tests available, and useful videos explaining how testing is carried out.