What we are doing at Royal Surrey

Updated 25/3/20

The safety of our patients and staff is our top priority.

Our clinical and operational leaders are managing the demand for support and regularly reviewing our plans in line with national guidance. This includes introducing changes and restrictions to how people can access and use our services.

We also have easy to read posters for those with learning disabilities, which can be found by clicking here.

We are working with NHS England to contact people, including children, who are at very high risk of severe illness from coronavirus because of an underlying health condition. Find out more about shielding extremely vulnerable people.


Visiting has been suspended with immediate effect

Following the most recent national guidance, the public will no longer be able to visit patients in hospital.

This is a further measure to help restrict the spread of Coronavirus (COVID-19) and to protect both our patients and staff.

A drop off-service to allow family and friends to bring in items for relatives has been put in place and will be available tomorrow (26/3/20). The drop off advice line will be available 9am-12noon Monday - Saturday. Further advice will be provided when you speak to the call operator. To call the line, the number is 07979540102.

Exceptions where visitors are still allowed are as follows:

  • If the patient is receiving end-of-life care
  • If the visitor is a birthing partner
  • Visitors are still allowed on paediatrics and neonatal areas but only one parent or appropriate adult is able to be with their child at any given time.

Wards must be contacted in advance to make arrangements for your visit under these circumstances.

These essential visitors as listed above must adhere to the following:

  • Only one visitor per patient per day
  • Children are not permitted to visit
  • Visits to only take place between 3pm-4pm
  • Anyone with cold or flu symptoms, persistent cough or raised temperature must not visit.

These new measures are effective immediately.

If you are a parent/carer, we have put together advice on what to bring when you visit. You can read more by clicking here.

The restaurant at the Royal Surrey has been closed to the public and is for staff only.

The Costa Coffee at the Royal Surrey is providing a takeaway only service.

Urgent and emergency care

Our Emergency Department is still available 24/7 for patients requiring emergency care for serious and life-threatening conditions. If you are not sure if it is an emergency please call 111 or use 111 online.

If you think you may have Coronavirus, please use the 111 online coronavirus service to find out what to do. Please only call 111 for Coronavirus help if you can’t get help online.

To ensure the safety of both our staff and our patients, all patients arriving at the Emergency Department will be assessed at the entrance by a nurse. Patients who require emergency care will be directed into either the Coronavirus area or the routine emergency waiting area.  

As always we will prioritise patients on clinical need so you may face delays due to the high level of clinically unwell patients we are currently seeing.

Please also remember Haslemere Minor Injury Unit is open 9am – 5pm Monday to Friday and Woking Walk-in Centre is open 8am – 8pm every day.

Coronavirus and pregnancy

Our maternity service is still available for all women to access, even in our current health crisis.

It is really important for the safety of you and your baby that you continue to access our antenatal, labour and postnatal services. Government advice for pregnant women is that they avoid non-essential contact currently, however, midwifery and medical care is absolutely essential so please access your appointments.

We have put additional measures in place to ensure the safety of all our pregnant women and babies – both those with or without potential Coronavirus symptoms (new continuous cough or high temperature).

For URGENT help, please call the pregnancy advice line 03001235473.

More information about what to do, who to contact and how we are keeping pregnant women and their babies safe.


Most outpatient appointments will take place over the telephone or via a video call.

If you have a planned appointment and have not heard from us to change your appointment, please contact us using the contact details on your appointment letter. Please do not come in unless we tell you to.

If you are due to come in for an appointment that we have confirmed is still happening and you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter and we will tell your consultant/clinician who will be able to advise what we need you to do.

Advice for cancer patients

A set of frequently asked questions has been developed by the One Cancer Voice group of charities.

How can you help prevent the spread of Coronavirus?

  • Stay at home to stop coronavirus spreading
  • wash your hands with soap and water often – do this for at least 20 seconds   
  • use hand sanitiser gel if soap and water are not available 
  • wash your hands as soon as you get back home 
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze 
  • put used tissues in the bin immediately and wash your hands afterwards​.

You can help by washing your hands more often, for at least 20 seconds with soap and water.

What should you do?

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.​

What is being done nationally

Overseas charging - All visitors to the UK

As Coronavirus has been declared a pandemic, all treatment for the virus is free to all no matter your immigration status.

Royal Surrey Charity