What we are doing at Royal Surrey

Updated 22/05/20

The safety of our patients and staff is our top priority.

We are beginning a recovery and restoration process for our services which had to stop or decrease due to Covid-19. You can view more information here

Our clinical and operational leaders are managing the demand for support and regularly reviewing our plans in line with national guidance. This includes introducing changes and restrictions to how people can access and use our services.

We also have easy to read posters for those with learning disabilities, which can be found by clicking here.

We are working with NHS England to contact people, including children, who are at very high risk of severe illness from coronavirus because of an underlying health condition. Find out more about shielding extremely vulnerable people.

We have also provided additional guidance for rheumatology patients to help identify whether they are very high risk, moderate risk or lower risk based on their rheumatological treatment.

The Trust was recently visited by Fergus Walsh, the BBC's Medical Correspondent, who spoke with clinical colleagues for a news report on how we are treating Covid-19 patients. View it here.

Visiting

Visiting has been suspended with immediate effect

Following the most recent national guidance, the public will no longer be able to visit patients in hospital.

This is a further measure to help restrict the spread of Coronavirus (COVID-19) and to protect both our patients and staff.

A drop off-service to allow family and friends to bring in items for relatives has been put in place and will be available tomorrow (26/3/20). The drop off advice line will be available 9am-12noon Monday - Saturday. Further advice will be provided when you speak to the call operator. To call the line, the number is 07979540102.

ALL VISITING to COVID and non-COVID areas has been suspended across all wards and hospitals. Only a birth partner, one parent for paediatric patients, a carer that is crucial to support the needs of an adult with additional vulnerabilities **and close family in end of life care will be allowed to visit.

** supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed).

These essential visitors as listed above must adhere to the following:

  • Only one visitor per patient per day
  • Children are not permitted to visit
  • Visits to only take place between 3pm-4pm
  • Anyone with cold or flu symptoms, persistent cough or raised temperature must not visit.

These new measures are effective immediately.

You can read more here.

If you are a parent/carer, we have put together advice on what to bring when you visit. You can read more by clicking here.

The restaurant at the Royal Surrey has been closed to the public and is for staff only.

The Costa Coffee at the Royal Surrey is providing a takeaway only service.

Urgent and emergency care

Our Emergency Department is still available 24/7 for patients requiring emergency care for serious and life-threatening conditions. If you are not sure if it is an emergency please call 111 or use 111 online.

If you think you may have Coronavirus, please use the 111 online coronavirus service to find out what to do. Please only call 111 for Coronavirus help if you can’t get help online.

To ensure the safety of both our staff and our patients, all patients arriving at the Emergency Department will be assessed at the entrance by a nurse. Patients who require emergency care will be directed into either the Coronavirus area or the routine emergency waiting area.  

As always we will prioritise patients on clinical need so you may face delays due to the high level of clinically unwell patients we are currently seeing.

Please also remember Haslemere Minor Injury Unit and Woking Walk-in Centre are still open for you also.

Coronavirus and pregnancy

Our maternity service is still available for all women to access, even in our current health crisis.

It is really important for the safety of you and your baby that you continue to access our antenatal, labour and postnatal services. Government advice for pregnant women is that they avoid non-essential contact currently, however, midwifery and medical care is absolutely essential so please access your appointments.

We have put additional measures in place to ensure the safety of all our pregnant women and babies – both those with or without potential Coronavirus symptoms (new continuous cough, high temperature or loss, or change, of smell or taste).

For URGENT help, please call the pregnancy advice line 03001235473.

More information about what to do, who to contact and how we are keeping pregnant women and their babies safe.

Coronavirus parent information for newborn babies 

Illness in newborn babies 

 

 

Advice for parents

Advice for parents during coronavirus

Information for families and friends of inpatients with COVID-19

The ICU and Medical teams have written two documents which provide information for families and friends of patients admitted to hospital with COVID-19.

These are:

Information for families of inpatients with Covid-19.pdf 260KB

Information for families saying goodbye from a distance.pdf 192KB

 

Outpatients

Most outpatient appointments will take place over the telephone or via a video call.

If you have a planned appointment and have not heard from us to change your appointment, please contact us using the contact details on your appointment letter. Please do not come in unless we tell you to.

If you are due to come in for an appointment that we have confirmed is still happening and you or anyone in your household has suspected Coronavirus symptoms, please contact us using the contact details on your appointment letter and we will tell your consultant/clinician who will be able to advise what we need you to do.

Adult Community Service

Our district and community nursing service is continuing but they will prioritise urgent and semi-urgent cases.

If you or a member of your household have symptoms of Coronavirus and are expecting a home visit from a member of the community or district nursing team, please contact the Community Co-ordination Centre.

Our district and community nursing team routinely wear a uniform when they are visiting patients and when they travel between patients. They are therefore extremely experienced at carrying out risk assessments to ensure they follow appropriate infection control and prevention practices and use the necessary personal protective equipment (PPE) to protect their uniform from contamination. In the event that their uniform becomes contaminated (for example with blood and bodily fluids) they would change their uniform.

Community hospitals (Haslemere and Milford Community Hospitals and Cranleigh Village Hospitals)

Outpatient appointments

Most outpatient appointments will take place over the telephone or via a video call.

If you have a planned appointment and have not heard from us to change your appointment, please contact us using the contact details on your appointment letter. Please do not come in unless we tell you to.

If you are due to come in for an appointment we have confirmed is still happening and you or anyone in your household has suspected Coronavirus symptoms*, please contact us using the contact details on your appointment letter and we will tell your consultant / clinician who will be able to advise what we need you to do.

*Coronavirus symptoms are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss, or change, of smell or taste.

Visiting

Following the most recent national guidance, the public will no longer be able to visit patients in hospital.

This is a further measure to help restrict the spread of Coronavirus (COVID-19) and to protect both our patients and staff.

Please contact the ward to arrange to drop off property for patients staying in the community hospitals.

Exceptions where visitors are still allowed are as follows:

  • If the patient is receiving end-of-life care
  • If the visitor is a birthing partner
  • Visitors are still allowed on paediatrics and neonatal areas but only one parent or appropriate adult is able to be with their child at any given time.

Wards must be contacted in advance to make arrangements for your visit under these circumstances.

These essential visitors as listed above must adhere to the following:

  • Only one visitor per patient per day
  • Children are not permitted to visit
  • Visits to only take place between 3pm-4pm
  • Anyone with cold or flu symptoms, persistent cough or raised temperature must not visit.

These new measures are effective immediately.

Advice for cancer patients

We have reviewed and adapted our cancer services. We have put specific arrangements in place for each service as detailed on our St Luke’s cancer centre page.

A set of frequently asked questions has been developed by the One Cancer Voice group of charities.​

How can you help prevent the spread of Coronavirus?

  • Stay at home to stop coronavirus spreading
  • wash your hands with soap and water often – do this for at least 20 seconds   
  • use hand sanitiser gel if soap and water are not available 
  • wash your hands as soon as you get back home 
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze 
  • put used tissues in the bin immediately and wash your hands afterwards​.

You can help by washing your hands more often, for at least 20 seconds with soap and water.

British Sign Language/Visually Impaired videos

There are also useful videos avialable for those with visual impairement and/or needing the assistance of British Sign Language. You can view these below:

 

 

 

 

 

 

 

 

What should you do?

If you have symptoms of coronavirus (new continuous cough, high temperature or loss, or change, of smell or taste), use the 111 coronavirus service.​

What is being done nationally

Overseas charging - All visitors to the UK

As Coronavirus has been declared a pandemic, all treatment for the virus is free to all no matter your immigration status.

Advice sheets for community patients

We have developed advice sheets to assist community patients with self care, which can be found by clicking here.

Coronavirus testing in Surrey

People in Surrey who are eligible for a coronavirus test can find answers to their essential questions by going online at www.surreycc.gov.uk/coronavirustesting

A revised, bespoke page clearly sets out who is now eligible for a test, how to book, information about the different types of tests available, and useful videos explaining how testing is carried out.

Under new guidance, in addition to key workers, testing is now available to anyone over the age of 65 with symptoms, anyone with symptoms who cannot work from home, and care home staff and residents.

The Surrey Local Resilience Forum (LRF) is rolling out a broad range of testing methods, including home testing kits and mobile testing sites so that all eligible people in need of a test will be able to access one quickly and easily.

Surrey’s community testing capacity is being built up and over the next week this will ramp up to include testing of all care home residents and staff, regardless of whether or not they have symptoms.

Yesterday the LRF wrote to care home providers to let them know that all available options are being considered in order to build the necessary resources, and that more details will be shared in the coming days.

Clare Stone, Director of Quality at Surrey Heartlands Health and Care Partnership and the Strategic Lead for Covid-19 Testing in Surrey, said: “I want to reassure people living and working in Surrey that we are working around the clock to ensure that testing will be available for everyone who is eligible. We have already increased our testing capacity, and we are developing solid plans to make sure we can continue to meet demand.”

Access to the local testing centres in Chessington, Gatwick and Twickenham has been available to key workers for the past couple of weeks and a new local testing centre site is opening in Guildford this week. To date, approximately 1500 key workers have been through this process.

How to get tested

All key workers in Surrey who have symptoms can book a test by registering on the Surrey testing hub. A member of the testing team will then be in contact to book the appointment.

People who fall into one of the new groups eligible for testing should book via the national self-referral portal for now.

Royal Surrey Charity