It’s been a year since we welcomed the Adult Community Health Services into the Royal Surrey family and we have been celebrating that first important milestone throughout April.
Today we have arranged a small thank you event to mark the occasion and recognise all that has been achieved – I couldn’t be prouder of the team.
Over the last year we have focussed on integrating community and hospital teams, working more closely together to ensure that patients are receiving the right care, at the right time, in the best place possible and by the right team. Working together, we’ve improved patient pathways through new initiatives, such as the Community Coordination Centre (CCC), which is integrating teams across the community services. We’ve introduced EMIS mobile working and paperless systems for Community Nursing, and extended this to our Rapid Response and Community Rehab Teams.
But we’ve also taken time to reflect. I am most impressed by the way challenges have been met with a determination to achieve the best possible experience and outcomes for patients.
Nobody would say the last 12 months has been plain sailing – a change as significant as this would never be easy. Challenges around staffing levels, getting to grips with new processes and procedures and the appointment of a substantive senior leadership team were unsettling.
Despite this, our Adult Community Services team has so many successes to celebrate. I’d like to share just a few examples of that work with you today.
The podiatry service has expanded and introduced trained podiatry assistants who are able to assist in procedures, improving patient flow through the service.
The MSK team reduced the number of face to face clinic appointments by half by successfully launching its Physio Advice Line, where patients can receive telephone advice from a physiotherapist along with self-help management advice where appropriate.
The Speech and Language Therapy Team worked with and supported patients, carers, health and social care workers, GPs, residential and nursing homes, the acute setting and community wards to successfully introduce changes and meet legislative timetables.
The Home First pathway has been a significant focus as this supports flow through RSCH and at Haslemere and Milford. It’s also seen the development of a more coordinated/integrated approach to training and development and standardised Community Therapy outcome measures and care pathways.
Finally, the therapies teams (Rapid Response, Community Rehab, In-Patient Therapy) have introduced mobile working and worked with acute therapy colleagues across a number of areas.
There is so much to take pride in what the Royal Surrey Family has achieved this year. I am enormously proud of your professionalism, determination and willingness to consistently go above and beyond for patients.
I am so proud to be a part of this team and am excited for the year ahead.
Mandy Sambrook, Director of Adult Community Health Services