Attending A&E during Covid-19

Our Emergency Department is still available 24/7 for patients requiring emergency care for serious and life-threatening conditions. If you are not sure if it is an emergency please call 111.  You can also access 111 online here.

If you think you may have Coronavirus, please use the 111 online coronavirus service to find out what to do. Please only call 111 for Coronavirus help if you can’t get help online.

To ensure the safety of both our staff and our patients, all patients arriving at the Emergency Department will be assessed at the entrance by a nurse. Patients who require emergency care will be directed into either the Coronavirus area or the routine emergency waiting area.  

Patients, aged 18 years and above, who arrive in the Emergency Department without being referred by 111 or a GP will be asked to answer a series of questions as part of our new e-triage service. The answers given will be recorded in the system for when you see one of our streaming nurses for an initial assessment. If appropriate, our streaming nurses may be able to book you an appointment with an alternative services, such as a GP.

We prioritise patients on clinical need so you may face delays due to the high level of clinically unwell patients we are currently seeing.

Please also remember Haslemere Minor Injury Unit and Woking Walk-in Centre are also open for you.


  • Adult patients can be accompanied by one relative/carer.
  • For child patients, we ask that one relative/carer and where possible no siblings. However, we appreciate that parents may need to share the supporting parental role

Please wear a mask in our hospital at all times - if you do not have a mask, then one will be provided when you arrive.