Attending A&E during Covid-19

Our Emergency Department is still available 24/7 for patients requiring emergency care for serious and life-threatening conditions. If you are not sure if it is an emergency please call 111.  You can also access 111 online here.

If you think you may have Coronavirus, please use the 111 online coronavirus service to find out what to do. Please only call 111 for Coronavirus help if you can’t get help online.

To ensure the safety of both our staff and our patients, all patients arriving at the Emergency Department will be assessed at the entrance by a nurse. Patients who require emergency care will be directed into either the Coronavirus area or the routine emergency waiting area.  

Patients, aged 18 years and above, who arrive in the Emergency Department without being referred by 111 or a GP will be asked to answer a series of questions as part of our new e-triage service. The answers given will be recorded in the system for when you see one of our streaming nurses for an initial assessment. If appropriate, our streaming nurses may be able to book you an appointment with an alternative services, such as a GP.

We prioritise patients on clinical need so you may face delays due to the high level of clinically unwell patients we are currently seeing.

Please also remember Haslemere Minor Injury Unit and Woking Walk-in Centre are also open for you.

Visiting

  • Emergency Department (adults) - End of Life and carers visiting only. Unless End of Life or a carer, visitors cannot follow the patient onto the ward. All patients and visitors will be asked to fill out a risk assessment on arrival for track and trace purposes. Please bear with us as this may take time when booking in. All patients and visitors will need to wear a mask at all times within the Emergency Department (ED) unless proven to be exempt. We are required to keep observing the 2m social distance rule within the ED so capacity is reduced.
  • Emergency Department (Paediatrics) - we currently ask that only one parent accompanies their child and where possible no siblings accompany patients into ED. All adults are required to wear a mask on arrival and fill out the risk assessment for Covid.

Our staff will be following the Hands, Face, Space guidance, and we ask that you do too. As such, please ensure you wear a mask when you come to the hospital - if you do not have a mask, then one will be provided when you arrive.

All of our staff will be wearing the relevant level of Personal Protective Equipment (PPE) depending on where you are in the hospital, and whether you are an outpatient or inpatient. If you do not think that they are wearing correct PPE or following the guidelines, please speak to them.