Consultation Appointments

You do not need a referral to be seen by us – just simply get in touch using the details below. We see a wide range of clients, from those who have never had a hearing test before, to those who have worn hearing aids for many years. We tailor the process towards you. If you book an assessment with us there is no obligation to purchase and no charge for the appointment. You are welcome to bring a friend or family member along with you.

At the appointment you will be seen by an Audiologist who will discuss the problems you are having with your hearing. Your Audiologist will ask you about how your hearing difficulties affect your day-to-day activities and lifestyle. They may also ask about your general health and any ear related problems which you may have, such as tinnitus (hissing, buzzing or other noises in your ears or head) or problems with your balance.

The Audiologist will examine your ears and will measure your hearing using a technique known as Pure Tone Audiometry. They may also complete other testing as appropriate, for example a test called tympanometry to see how well the middle part of your ear is functioning.

The Audiologist will explain your hearing test results and the options available to you. Together, we can form an Individual Management Plan based around your individual goals and how they may be achieved. If the Audiologist finds any indication that you should have medical investigations into your hearing they will write to your GP or a specialist doctor to let them know.

Based on your hearing test results and your personal choices we will discuss which hearing aids may be appropriate for you. We can explain the differences between the types of hearing aids, and show you demonstration models so you know what to expect. There can be a lot of choice so we will use our expertise to guide you through the process of choosing and help by recommending hearing aids that may be most appropriate for you.

If you decide to purchase hearing instruments privately we will order them for you and arrange an appointment for them to be fitted; usually around two weeks later. You will not need to pay for them until the fitting appointment.


At this appointment, your new instruments will be set to your personal prescription using the manufacturers recommended method. Often we use a process called Rear Ear Measurement (REM) or in-situ audiometry. This ensures that the settings are specific to the results of your hearing test and also to the size and shape of your ear canal. Using techniques like this allows you to get the most benefit possible from your hearing aids, and is especially important when purchasing advanced and premium hearing aids.

We will explain how to use and care for your new instruments so you feel confident with them. You will take them away on the day and then have a minimum of 30 days to trial them.

Further Appointments

All future appointments are included in the initial cost of your hearing aids.

You will be offered a follow-up appointment to take place within your 30 day trial period. This appointment is tailored to your needs. We will discuss how much you are using your instruments and any difficulties that you may have found when listening in specific situations. We will ensure that you are managing your instruments well and understand how to use them and maintain them. We are happy to see you as many times as needed to help you to adapt to wearing your new hearing instruments.

At this initial follow-up you will have the option to return the hearing aids for a full refund if you do not wish to continue with them, but we hope that you will be delighted with your new hearing aids and chose to keep them.

We then offer you an annual review appointment to check your hearing and hearing aids, and make any adjustments as necessary. At any time you can get in touch with us to make an appointment or ask for advice should you have any problems with your hearing aids.

Contact Us


Tel or Text: 07717 694460 (please do leave a message if not answered)

Royal Surrey County Hospital
Audiology Department
Egerton Road


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