Night response (out-of-hours community nursing)

The night response team are a team of registered nurses who visit people at home when they have an unplanned nursing/health need in the evening and during the night when other services are not accessible.  We also work closely with Surrey County Council to undertake visits to patients with unplanned or short term planned care needs, enabling us to work in a an integrated way during the night.

To receive this service you must have an urgent short term health and/or social care need, which may either prevent admission into hospital/care home or facilitate discharge from hospital.  The night response service aims to provide local people with an alternative to hospital care to support people in remaining as independent as possible in their own home environment.

Examples of why you would need a visit from our night response service include:

  • Urgent catheter care (indwelling urinary catheter care)
  • Urgent continence care, including personal care
  • Essential nursing care and treatment including injections, medication, wound care
  • Palliative care at end of life
  • Support and reassurance to families/carers in difficult situations
  • Support following recent hospital discharge
  • Short term planned visits for social care

To access the night response service you will already be known to the day district nursing/community matron/specialist nursing or intermediate care team and will have our contact number.  When you contact the night response team by phone then we will ask some questions to decide how urgent your needs are.  We may give advice over the phone or decide that you need a visit from a nurse at night.

The service is for adults (aged over 18) registered with a GP in Guildford and Waverley.  The night response nursing service operates between 6.30pm and 8am every night of the year.

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