The Royal Surrey County Hospital is inspected by the independent regulator of all health and social care services in England, The Care Quality Commission (CQC).
It checks all hospitals in England to ensure they are meeting national standards, and then share their findings with the public.
The national standards cover all aspects of care, including:
- treating people with dignity and respect.
- making sure food and drink meets people’s needs.
- making sure that that the environment is clean and safe.
- managing and staffing services.
The standards are measured in a number of ways and the CQC regulate services by:
- registering providers to operate services if they meet the Essential standards of quality and safety.
- making unannounced inspections of services at least once a year and at any time in response to concerns.
- monitoring providers’ performance through inspections, data analysis and other checks.
- taking action, including Enforcement, when it finds services aren’t meeting the standards.
- protecting patients whose rights are restricted under the Mental Health Act, including those on community treatment orders.
- listening to members of the public and others about their experiences of care and involving them to help make decisions.
- keeping you updated on the performance of services in England