1. What car parking exemptions or concessions, if any, do you offer for cancer patients? The Royal Surrey County Hospital NHS Foundation Trust issues special concessionary parking permits to Oncology patients. These are issued by the St Luke’s Oncology Department which enables to park their cars for £3.50 daily.
2. Where a child is under 17, do these exemptions or concessions for cancer patients apply to their parent or guardian? Yes.
3. Do exemptions or concessions apply to cancer patients who are attending follow up appointments (i.e. they are not undergoing active treatment)? Yes.
4. How many exemptions have been awarded in the years 2011/12, 2012/13, 2013/14, 2014/15, 2015/16 for:
a) Parents of children with cancer
b) Young people (17-25 years old) with cancer
The Trust does not hold or record this information.
5. Where do you display information about parking concessions or exemptions/how are those eligible informed? The concessionary rate is advertised on the car park ticket machines and on the RSCH web site.
6. How many complaints have you received from cancer patients under 25 years old or parents of children with cancer regarding car parking charges or information about car parking charges in the following years?
The Complaints Department has not received any complaints from patients regarding the car parking charges in year 2011 through to 2016.
7. Do you have wireless internet (wi-fi) available to cancer patients under 25 years old and their families on the appropriate ward and/or elsewhere in the hospital? Yes.
8. If so, is this free or is there a charge for this? (Please include details where there is an initial free period, followed by charged access) The service is free.
9. What is the internet connection speed? (Please specify the speed in the areas where young cancer patients access, for example the wards) 1GB
10. How many complaints have you received from cancer patients under 25 years old or parents of children with cancer regarding access to the internet or wi-fi in your hospital in the following years?
The Complaints Department has not received any complaints from patients regarding access to the internet or wi-fi in years 2011 through to 2016.