Useful Contacts

Useful contacts

If you can’t find the number you are looking for, please contact the hospital switchboard who will be able to connect you to the department directly.

Royal Surrey County Hospital switchboard: Tel: 01483 571122
Egerton Road
Guildford
Surrey
GU2 7XX

Outpatient Appointments

Monday to Friday 8:30am to 6:00pm [excluding bank holidays]
Saturday 9:00am to 12:00pm

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointment centre on 01483 464002

Email: rsc-tr.OPDApptCentre@nhs.net

St Luke’s Cancer Centre

Oncology Outpatients: 01483 406761
Radiotherapy Reception: 01483 406600
Radiotherapy Booking Office: 01483 571122 ext 6632/2570
Radiotherapy Private Patients: 01483 571122 ext 6530
Nuclear Medicine Reception: 01483 406700
Chemotherapy Outpatients: 01483 406787
Chilworth Day Unit: 01483 571122 ext. 6842
Onslow Ward: 01483 406858/9


Media Communications

Members of the Press can contact the Communications team on 01483 408337  (Monday to Friday, 9.00am to 5.00pm).

Email: rsc-tr.Communications@nhs.net

For media requests out of office hours, please call 07811 817757

Comments, Complaints and Compliments

We welcome and value your feedback on our services as we recognise that this helps us to identify those aspects of our service where we can improve.

The Patient Advice and Liaison Service (PALS) provides support and advice to patients, their families and friends. They can help address any concerns about the service provided by the Trust in the “here and now”. The office is open from 09:00 to 15:00, Monday to Friday and closed on bank holidays.

Formal complaints must be made in writing to the complaints team. You can do this by email  rsc-tr.Complaints@nhs.net or writing to the Chief Executive, Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XX.

To speak to a member of the PAL’s team telephone: 01483 402757

Email: rsc-tr.PALS@nhs.net

Freedom of Information Requests

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

In line with the Freedom of Information Act legislation, Royal Surrey County Hospital NHS Trust has published key documents that you can download or request.

All requests for information under the Freedom of Information Act must be made in writing either by email to: rsc-tr.FreedomOfInformation@nhs.net

or by letter to:

Information Governance
Royal Surrey County Hospital NHS Foundation Trust
Egerton Road
Guildford
Surrey
GU2 7XX

or online:

Click here

Access to Medical Records

We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under the Data Protection Act 1998.

To speak to the team about accessing your medical records, please call our switchboard on 01483 571122 and ask for extension 4060.

Email: rsc-tr.medicalrecords@nhs.net

Alternatively you can write to:

Medical Records Manager
Royal Surrey County Hospital
Egerton Road
Guildford
GU2 7XX

Patient Transport

If you are eligible for and need to arrange patient transport, please contact SECAMB (South East Coast Ambulance Service) on telephone number: 0300 123 9840.

Other NHS Contacts

NHS 111 Dial 111 if it isn’t an emergency
Woking Hospital 01483 715911
NHS Choices www.nhs.uk
Department of Health www.gov.uk/government/organisations/department-of-health
NHS England www.england.nhs.uk
Care Quality Commission www.cqc.org.uk
General Medical Council www.gmc-uk.org
National Statistics www.statistics.gov.uk
NICE www.nice.org.uk
Frimley Park Hospital www.frimleypark.nhs.uk
Ashford and St Peter’s Hospitals www.ashfordstpeters.nhs.uk
Surrey and Borders Partnership www.sabp.nhs.uk
Surrey and Sussex Healthcare www.surreyandsussex.nhs.uk
East Surrey Clinical Commissioning Group www.eastsurreyccg.nhs.uk
Guildford and Waverely Clinical Commissioning Group www.guildfordandwaverleyccg.nhs.uk
Surrey Downs Clinical Commissioning Group www.surreydownsccg.nhs.uk
Surrey Heath Clinical Commissioning Group www.surreyheathccg.nhs.uk
North East Hampshire and Farnham Clinical Commissioning Group www.northeasthampshireandfarnhamccg.nhs.uk
North West Surrey Clinical Commissioning Group www.nwsurreyccg.nhs.uk/pages/home.aspx

©2017 Royal Surrey County Hospital

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