Non Executive Directors
Deputy Chief Executive
Director of Transformation
John David Coleman
Interim Chief Operating Officer
Director of Nursing &
Director of Infection
Prevention & Control
Director of Finance and Informatics
Director of Strategic Marketing
& Business Development
Chief Executive – Paula Head
Paula trained as a pharmacist and started working in the NHS in 1989, initially at St Thomas’ Hospital and then at health authorities within London.
Paula’s first board position was at Kingston Hospital before moving on to work in commissioning at Kingston PCT as Director of Strategy and Deputy Chief Executive. Her next role was also in commissioning as Deputy Chief Executive and Director of Commissioning at NHS East Berkshire, before moving back into the acute sector as Director of Transformation at Frimley Park Hospital. Paula was then appointed as Chief Executive of Sussex Community NHS Foundation Trust in April 2013.
Paula joined Royal Surrey County Hospital NHS Foundation Trust as Chief Executive in September 2016.
Deputy Chief Executive and Director of Organisational Transformation – Alf Turner
Alf joined the Royal Surrey in October 2012 as our operational lead for Corporate Services with a focus on Transformation. As well as being Deputy Chief Executive he is responsible for a portfolio of services including Human Resources, Estates (capital projects, hard and soft facilities management), Patient Administration, Volunteers services, Non Clinical Risk, the Company Secretary and Patients First (the Trust’s transformation programme).
He has significant business transformation and human resources experience. Alf was previously HR and then Transformation Director in British Gas, and prior to this held senior HR roles in the BOC Group, Northern Foods and Unilever PLC. Immediately prior to joining the Trust he was Transformation Director of Serco’s marine business. Prior NHS experience was a Non-Executive Director of Heatherwood and Wexham Park Hospitals.
Interim Chief Operating Officer – John David Coleman
John is an proficient transformation and turnaround director with experience of working across a large number of NHS Trusts. He has an established track record of demonstrable achievements, particularly acute and emergency medicine and diagnostics. Significantly, John is renowned in improving the performance of Emergency Departments and four-hour wait targets.
John’s NHS experience spans a number of sectors, including primary and secondary care, mental health services and the ambulance service. As a persuasive communicator, he is able to engage effectively with clinicians and team members at all levels. He also brings a proven ability to lead and direct teams through major organisational change whilst achieving national targets and delivering improved patient outcomes. He has excellent organisational, planning and interpersonal skills, complimented by an extremely flexible leadership style. John has a real passion and flair for delivering excellent organisational outcomes.
As a former member of The Parachute Regiment, John is extremely self-motivated and driven to succeed.
Director of Nursing and Patient Experience – Louise Stead
Louise Stead is a dynamic and driven leader committed to improving the care and experience of patients. Louise joined the Royal Surrey Board of Directors in November 2011 and is the executive lead responsible for maintaining clinical standards, patient safety and governance. She also has accountability for safeguarding and is the Trust’s appointed Caldicott Guardian. Louise qualified as a registered nurse in 1988. She uses her clinical experience across a range of specialties to lead a nursing, midwifery and healthcare assistant team focussed on delivering the highest quality care and best patient experience that operates in an environment of continuous improvement. In addition, she effectively applies the knowledge gained as part of her MSc in Professional Practice (Leadership and Management) to ensure the greatest level of coaching, shared leadership and best practice is applied across her wider team. Prior to joining the Royal Surrey Louise had a varied career that spanned across several specialties and in a number of London’s leading teaching hospitals and as such she is an experienced nurse in cardiology, cardiovascular surgery, hepatobiliary and pancreatic medicine and surgery, haematology and coronary care.
Medical Director and Director of Infection Prevention & Control – Dr Christopher Tibbs
Christopher joined the Royal Surrey in 2005 as a Consultant gastroenterologist and physician and was appointed Medical Director in 2007. He was previously a Consultant at St George’s Hospital and Queen Mary’s Roehampton, with honorary contracts at the Liver Unit, Kings College Hospital and the Royal Marsden. He has extensive management experience as Clinical Director at both Queen Mary’s Roehampton and St George’s. Christopher’s main clinical interests are liver disease and advanced therapeutic endoscopy.
Director of Strategic Marketing and Business Development – Giles Mahoney
Giles joined the Royal Surrey in June 2013 from PA Consulting where he most recently led a major reconfiguration of hospital services in North Central London. Giles brings other commercial experience from his time as an Executive Director at The Priory Group. Giles first joined the NHS as a Management Trainee and held a number of senior management and operational roles in NHS Trusts and SHAs mostly in London including a period working with a US based hospital.
Chairman – John Denning
John was appointed on 1st October 2008. He is a Chartered Surveyor and is the former MD of Bass Leisure Retail. He has previously held senior management positions with McDonalds Restaurants, Imperial Group and Forte, and Non-executive directorships at Fitness First PLC and SFI plc. He now runs a licensed retailing consultancy business, and sits as a magistrate on the North East Hampshire bench.
Non-Executive Director – Debbie Glenn
Debbie Glenn was appointed on 3rd March 2011. Debbie has held a variety of leadership roles, including Primary Care Trust (PCT) Chief Executive (2002 – 2006) during her 25 year career in the NHS/social care field. Debbie has considerable experience in leading organisations through change, working with GPs and engaging stakeholders.
Debbie is currently working as a freelance management consultant/interim manager. Her work has included advising the Department of Health (DH) MRSA team, reviewing multimillion pound NHS projects (as an OGC reviewer for DH & HM Treasury),developing PCT strategic commissioning plans and working with hospitals and PCTs to improve performance in key service areas. Debbie is also a Trustee of a UK wide Learning Disabilities Charity (Prospects).
Non-Executive Director – Gary Crouch
Over a period of 30 years in business, Gary Crouch held positions in Industrial Relations, HR and International Management Development. He was a Board Director of Lever Brothers, Walls Ice Cream, Birds Eye, and Elida Faberge. After retiring in 2008 as HR Director of Unilever UK, he served with the Judicial Appointments Commission as Panel Chair; and spent two years as a Visiting Fellow of Surrey University. He is currently Chairman of Surrey Police Authority Standards Committee; a Lay Chair with the Kent Surrey and Sussex Post-Graduate Deanery, and a Director of Unilever Pensions Trust Ltd (i.e. a Pensions Trustee). Apart from a 3 year period in Brussels, he has lived in various parts of Surrey continuously since 1982
Non-Executive Director – Helen Clanchy
Helen is currently working as an independent facilitator/consultant in Health and social care. Recent assignments include the delivery of post graduate courses for The Institute of Public Care (Oxford Brookes University) and Anglia Ruskin University.
She is a Social Worker by profession and has previously held senior management positions in the NHS and local government social services departments. After a career in London (Islington, Lewisham and Southwark) she has worked in a variety of social care and health settings in Berkshire, Hampshire and Thames Valley. Her last fulltime post was Director of Commissioning for NHS England, Thames Valley Area where she had responsibility for planning and contracting primary care, public health and offender health services.
She has experience of board/committee level governance within the NHS, local authority and charity sector (she served as a Trustee of Rushmoor Healthy Living for 6 years). Between 2006 and 2012 Helen represented NHS Hampshire as an appointed governor in two local foundation trusts (in Surrey and Hampshire).
Non-Executive Director – Martin Hedley
Martin was appointed on 3 March 2016 and currently provides executive mentoring and interim executive services in private consultancy, based in his hometown of Guildford. Having enjoyed an extensive expatriate career, primarily in the United States and the Gulf Countries, he brings experience from British Airways, American Airlines, JPMorgan Chase and Citibank. Consulting independently since 2002 he has brought his expertise in transformation, enterprise technology, service excellence and quality to several industries including healthcare. His involvement in healthcare started at St Louis University in 2004 when he led transitional learning about safety from airlines to healthcare. He is a member of a Board Advisory firm based in New York City and runs the Peak Performer Forum, an online service dedicated to building leadership skills in remote parts of the world. He is also a director of two start-up companies involved in social media and edtech.
What Does the Board Do?
The Board sets the strategic goals and objectives for the organisation. They monitor how the Trust is performing against these objectives and make sure appropriate action is taken where necessary.
Our Board of Directors is made up of a Chief Executive and six Executive Directors who deliver the strategy and a Chairman and seven Non-Executive Directors(NEDS). The Chairman and NEDS are not employed by the Trust and work part-time providing advice to the Board and challenge where appropriate.
Paula Head, Chief Executive, is responsible for leading the organisation. She has overall accountability for the operational management of the Trust and is supported by the sixexecutive directors.
Our Chairman, John Denning, chairs both the Board of Directors and Council of Governors meetings. John is responsible for providing leadership and ensuring the Trust Board and the Council of Governors communicate effectively, gaining the views of Governors as necessary for consideration by the Board.
The Board is structured in line with the Trust’s Constitution which allows it to fulfil its statutory and constitutional functions and to comply with Monitor’s terms of authorisation. The balance of independent non-executive directors (including the Chairman) meets the NHS Foundation Code of Governance.
Our NEDS have a wide range of skills and experience essential for an effective foundation rust board. They provide independent judgement and advice on issues of strategy, vision, performance, resources and standards of conduct and constructively challenge, influence and help the executive team develop proposals and implement strategies.
Board members have an appropriate balance of clinical, financial, business and management backgrounds and skills. They work together to ensure we continue our success as a foundation trust.
For a copy of the Trust Constitution click here
The Board holds a meeting in public every month. The Board papers can be found here
All meetings start at 9.00am and are held in the hospital’s Education Centre .The dates of the 2017 public meetings can be found here Please note this is a meeting held in public, not a public meeting. This means that members of the public are not permitted to ask questions during the meeting however the Chairman may ask the public if they have any questions once meeting has closed.
Meetings may be subject to changes, please contact the Company Secretary Joanne Green on 01483 571122 Ext 2318 for confirmation if you are planning to attend.
The Trust has established committees as a way of managing the work of the Board, thereby strengthening the Board’s governance role. Board committees focus on specific areas allowing the board to concentrate on broader and strategic ‘big picture’ issues. In addition the Trust is statutorily required to establish committees responsible for audit and remuneration. Boards of NHS organisations also have a statutory duty of quality. All Board committees are chaired by a NED. Audit Committee members are all NEDs with executive directors in attendance. The Trust has four main Committees
Audit Committee is chaired by Jacqui Burke and is responsible for
- Internal control systems
- Assurance framework
- Reviewing disclosure statements
- Annual Governance Statement
- Counter fraud
- Whistle blowing
View Audit Committee terms of reference here
Board Review and Remuneration is chaired by the Trust Chairman John Denning and is responsible for
- Succession planning for senior management
- Performance objectives
- Consulted by governors when appointing NEDs
View Board Review & Remuneration Committee terms of reference here
Finance and Investment is Chaired by the Trust Chairman John Denning, responsible for
- Financial policy, management & reporting
- Major investment decisions
- Monitoring of performance reporting
Clinical Quality Governance is chaired by Gary Crouch and is responsible for
- Clinical governance
- Safety & excellence in patient care
- Quality strategy
The Register of Interests for the Board may be inspected by contacting the Company Secretary
Duty of Candour
A new statutory Duty of Candour became effective from 1st October 2014, requiring hospitals to ensure that patients/families are informed of medical errors causing moderate, severe harm or death and provided with support. This includes receiving an apology, as appropriate, and the investigation findings and actions to prevent recurrence are shared. The Trust is committed to implementing a culture of transparency and openness in all its dealings in line with statutory duties. The Trust as providers of healthcare services looks for assurance that all our stakeholder organisations are open, honest and transparent in all dealings with patients.
All staff working for the Trust should make any disclosures they deem relevant, (using the Raising Concerns (Whistleblowing) Policy, if appropriate). In case of doubt, the employee should seek advice from a senior manager, or if that is not considered possible to the Deputy Chief Executive and Director of Organisational Transformation, Alf Turner (the local Freedom to Speak up Guardian)