Telephone Maintenance

 

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

1. Contract Type: Maintenance, Managed, Shared (If so please state orgs) Maintenance and support contracts exist for the PBX, and Netcall Contact Management.

2. Existing Supplier: If there is more than one supplier please split each contract up individually.

PBX – Unify Communications

Contact Management – Netcall

3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider                       

Unify Communications: average per annum £ 22,000

Netcall: Average per annum £ 24,000

4. Number of Users: 2500

5. Hardware Brand: The primary hardware brand of the organisation’s telephone system. Siemens iSDX

6. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

Netcall Contact Centre + IVR

7. Telephone System Type: PBX, VOIP, Lync etc             PBX onsite switch

8. Contract Duration: please include any extension periods.    

Unify Communications: 4 years; Netcall: 4 years

9. Contract Expiry Date: Please provide me with the day/month/year.               

Unify Communications: 31/03/2017; Netcall: 28/02/2017

10. Contract Review Date: Please provide me with the day/month/year.             

Unify Communications: 30/09/2017; Netcall: 31/08/2016

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

 Unify Communications: Maintenance and Support

Netcall: Software, Services and Support

12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. Head of IT Infrastructure. All contacts should be made via the postal address for the Royal Surrey County Hospital NHS Foundation Trust as above.  Please note that unsolicited approaches to introduce services to the Royal Surrey County Hospital NHS Foundation Trust will not be considered.

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.  N/A

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract. N/A

If the maintenance for telephone systems is maintained in-house please can you provide me with:  N/A

1. Number of Users:

2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.                

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?  N/A

©2017 Royal Surrey County Hospital

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