We see over 400,000 Outpatients each year across a wide range of services. In addition to The Royal Surrey County Hospital site in Guildford, we also hold clinics at Haslemere, Cranleigh, and Farnham Hospitals, as well as multiple other locations across Surrey and Hampshire.
For specific information about your outpatients department use the A-Z of Departments to find department you require.
When you are first referred to us
You will be contacted by letter or telephone to confirm a date and time for you to attend your appointment. Your letter will provide information regarding your visit, including anything you need to bring such as, medication or samples. Please read your letter carefully as this will confirm the location of where you need to attend.
You may receive a reminder a text to your mobile or a call from us up to seven days before to your appointment. If you want to opt out of this service please email us rsc-tr.OPDApptCentre@nhs.net or contact the Appointments Team on 01483 464002 advising us that you wish to opt out.
To cancel or rearrange your appointment
Please give us as much notice as possible if you need to cancel or rearrange your appointment by contacting the Outpatient Appointment Centre.
HOW CAN WE HELP?
Appointments that are booked through the e-Referral system (formally known as Choose and Book) will need to be cancelled or rearranged by contacting the National Telephone Appointments Line (TAL) Customer Services line.
Appointments that are missed or Did Not Attends (DNAs), cost hospitals financially, waste precious resources and impact on waiting times for other patients. If we are aware that you cannot attend we may be able to allocate the appointment to another patient. Patients who Do Not Attend their appointment may be discharged back to their GP. If you think you are going to be late on the day, please telephone 01483 464002 and we can communicate a message to the appropriate clinic for you.
Confidentiality and Your Information
We take confidentiality seriously so if you contact the Outpatient Appointment Centre team you will be asked some security questions before we can manage your enquiry.
If you need an Interpreter or signer
Please contact our Patient Advice and Liaison Service [PALS].
On the day of your appointment
Please remember to bring with you:
- Your appointment letter
- Any samples as requested
- Please bring a list of any medication you are
- Change to pay for
- Car parking if you are driving,
- Prescribed medication following your appointment
If you are attending the Eye Clinic/Ophthalmology and your wear glasses for reading or for distance vision, please bring your glasses with you.
Parking can be difficult peak times during the day, so please leave extra time to allow for parking.
If you are attending The Royal Surrey County Hospital, our main car park is pay and display, please bring plenty if change with you. There are top up machines located in the hospital if you are longer than expected at your appointment.
*Please make a note of the bay number where you have parked in case you need to top up.
If you are attending Haslemere Hospital, there is limited free parking adjacent to the Outpatients Department.
If you are attending Cranleigh Hospital, you will need to park in the payable public car parks in the village that are located behind the hospital.
When you arrive
When you enter the main entrance of the hospital you will enter on Level B, this is the same level as most of our Outpatient Clinics. The location of your Outpatient appointment will be included in your appointment letter, please help us by arriving on time for your appointment.
If you are unsure of where you need to go or need some assistance with directions, please ask at our reception desk located in the main entrance.
Please make your way to the appropriate location. Most outpatient departments now have self-check in screens for you to use. Once you have checked in, please take a seat in the adjacent waiting area.
We aim to see you within 30 minutes of your appointment time, although some patients need longer and unexpected delays can happen. You will be able to check the progress of the clinic on the information screens in the waiting areas. If you have any concerns regarding the waiting times, any questions regarding your appointment or you cannot see you details on the information screen please ask a member of the nursing team.
Your appointment will be with one of our consultants who may have a team of junior doctors and nurses work that work with them. You may not always see the consultant named on your letter however you will be seen by a member of their team who is familiar with your case.
There may be medical or nursing students present during your consultation. If you would rather they were not present during your consultation please let a member of the nursing team or a doctor know.
After your consultation
If you need further tests, investigations or procedures, the doctor/ nurse will explain what you need to do or where you need to go. Where possible we will arrange for these to be completed on the same day. Other tests or investigations will require you to re attend another day and these departments will contact you to arrange an appointment date and time.
If you need to have a procedure or an operation, you will be contacted by the Admissions Team to arrange a date and provide instructions after you have left the hospital. If you have any questions and concerns regarding your inpatient stay you can contact the Admissions team.
If the doctor/ nurse would like you to book a further appointment you may be able to book this at the reception desks. If the reception team are unable to book your next appointment we will request that our Outpatient Appointment Centre will arrange this for you.
Pharmacy is located on level B for Outpatient prescriptions.
Friends and Family
Violence – Violence against staff and patients will not be tolerated. The staff and patients in the hospital have the right to work and to be cared for in a safe and supportive environment. Violence is a crime and we will press for the maximum possible penalty towards anyone who behaves in a violent or abusive way.
Outpatient Services – Useful Information
The Trust has a no-smoking policy, smoking is not allowed in any room or building. We kindly request patients and relatives do not smoke on hospital sites.
There is a Costa Coffee and M&S food located on level B in the main entrance and a restaurant on level A of the hospital.
Tips to improve your visit
- Please leave plenty of time to get to the hospital and get parked.
- Please remember to bring lots of change for the parking meter, just in case your appointment runs over.
- There are plenty of restaurants and cafés within the hospital.
- If you have any questions or need a member of staff during your visit, there is a staffed reception desk located in main reception on level B.