Children’s Hearing Aid Clinics

Children’s Hearing Aid clinics

Children’s Hearing Aid clinics

How can I arrange an appointment for my child?
If you are concerned about your child’s hearing, please take a look at the Children’s Hearing Assessment pages by clicking here.
If your child already has hearing aids and you would like their care to be transferred to the Royal Surrey County Hospital from elsewhere, you should see your GP who can refer you if this is appropriate. Once we have a referral, we can arrange an appointment quickly.
If your child already has hearing aids supplied by us, and you have a question or need to change your appointment, please contact us using the details below.
If you or your child requires an interpreter to be present at an appointment, please contact us as soon as possible so that we can arrange this.

Where are clinics held?
Your appointment letter will confirm the location of your appointment.
Most of our appointments are held at the Royal Surrey County Hospital, in Outpatients 7. Information about how to get to the hospital, including information about parking, can be found by clicking here.
Please check in for your appointment in Outpatients 7, which is indicated with a red arrow on the map. Click here for map.

Older children (who can easily be tested by one Audiologist) can be seen for hearing aid reviews at the following locations if these are more convenient for you:
– Fleet Community Hospital – http://www.southernhealth.nhs.uk/services/community-health-services/hospitals/fleet/
– Ashford Hospital – http://www.ashfordstpeters.nhs.uk/ashford-hospital
At the present time, the specialist equipment needed for testing young children, and children with complex needs, is only available at the Royal Surrey County Hospital.

What will happen at a hearing aid fitting appointment?
We will introduce ourselves to you, and give you the opportunity to ask questions.
Often we will not need to carry out any hearing tests at this appointment. If we do, then we should have talked about this at the last appointment.
We will:
– Check the hearing aid fits comfortably.
– Ensure the hearing aid is set as accurately as possible for your own child’s prescription.
– Check that your child is happy with the sound.
– Practice putting the hearing aid on and taking it off.
– Show you how to change the battery.
– Show you how to clean and care for the hearing aid.
Together we will agree a management plan for reviewing your child’s progress with their hearing aid.

What will happen at a hearing aid review appointment?
We will arrange regular hearing aid review appointments for your child to:
– Monitor their hearing
– Check that the hearing aid fits well
– Make sure you are happy with how to use and care for the hearing aid
– Review the hearing aid settings
– Assess the benefit your child is getting from their hearing aid
– Give you the opportunity to ask any questions you may have
None of the tests we carry out during hearing aid review appointments should be uncomfortable for your child or cause any side effects.

What happens next?
After a hearing aid fitting or hearing aid review appointment, you and your GP will receive a written report by post which outlines the results and management plan. Please provide us with names and addresses of any other health professionals that you would like to receive a copy of this report.
If you require any written information to be provided in any language other than English, please let us know as soon as possible.

What should I bring to my child’s appointment?
Children who already have hearing aids should bring these to every appointment.
If your child wears glasses, please bring these too.

What if there is a problem with my child’s hearing aid?
If you are not sure whether your child’s hearing aid is working properly, please take a look at our troubleshooting guide. (link coming soon!)
Please do not hesitate to contact us if:
– You would like advice.
– The remedies above have not helped and you suspect that the hearing aid is damaged or faulty. A replacement hearing aid can be programmed and means of collection arranged.
– The problem occurring is not with the hearing aid itself e.g. if a new earmould is needed or the hearing aid requires some fine-tuning. If this is the case we can arrange a convenient time to see you and your child to work out the problem.
Unfortunately due to other clinic commitments it is not usually possible to replace / adjust a hearing aid if you drop-in without prior notification.

How can I contact Paediatric Audiology?
If there is a problem with your child’s hearing aid or you have questions or concerns, please do not hesitate to contact us.
Paediatric Audiology Department
The Royal Surrey County Hospital
Egerton Road
Guildford
GU2 7XX
Telephone Number: 01483 571122 ext. 4880
There is an answerphone attached; please do leave a message if we are unable to answer your call.
E-mail: rsc-tr.paedenquiries@nhs.net
We endeavour to respond to all messages received within two working days.

How can I tell you what I think of the Paediatric Audiology Service?
We very much value feedback from all of our patients, and our receptionist may ask you to complete a satisfaction questionnaire when you come to your appointment.
In the children’s waiting area you will also find comments cards and a box, where you can tell us about your experience.
Would you like to be involved in our Parent Focus Group? If you tell us you are interested, we will email you 2-3 times per year to ask for your opinion on changes we are planning in the department. All responses are handled anonymously. We are very keen to receive feedback on our Children’s Hearing Aid service.

Where can I find more information?
Further information about hearing loss and hearing aids is available from the National Deaf Children’s Society: www.ndcs.org.uk

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