Royal Surrey receives the Elder Friendly Quality Mark

Ewhurst Ward

Two wards at Royal Surrey County Hospital have received the Elder-Friendly Quality Mark in recognition of the support staff give to older patients.

Hindhead ward, which provides elderly care, and Ewhurst, one of the Trust’s trauma and orthopaedics ward, have been successful in securing re-accreditation for the next three years.

Royal Surrey is home to three of the 26 wards to hold the Quality Mark nationally.

The Trust’s Eashing Ward, which is also part of the Older Persons Unit, has also previously secured the accreditation.

The Quality Mark is run by the Royal College of Psychiatrists and was developed in partnership with organisations including Royal College of Physicians, Royal College of Nursing and British Geriatrics Society.

It was established to encourage hospital wards to become involved in improving the quality of essential care of older people and recognise good care provision, as identified by patient feedback.

Hindhead Ward

Hindhead and Ewhurst ward took part in a two stage assessment process to achieve the Quality Mark, which included assessing the quality of care they provide and how the staff deal with feedback.

Assessors also collected information from patients, carers, visitors, ward staff, hospital managers and many more.

Louise Stead, Director of Nursing and Patient Experience, said: “Congratulations to both Hindhead and Ewhurst wards for once again achieving the Elder-Friendly Quality Ward Mark.

“I am pleased to see that at Royal Surrey we have three of the 26 wards that have successfully achieved this accreditation, including both the wards that make up our Older Persons Unit (Hindhead and Eashing).

“Taking part in the scheme highlights Royal Surrey’s ongoing commitment to the providing a high quality of care to some of our most vulnerable patients.

“This achievement also shows that our staff welcome feedback from patients, carers and visitors and act on the information they receive in order to continuously drive improvement.

©2017 Royal Surrey County Hospital

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